Metro Africa Xpress (MAX.NG) is a team of passionate people and a leading technology-enabled company driven by a vision to solve the mobility challenges in Africa. We want to get people and goods to their destinations hitch-free. It is personal for us because we understand the frustration of epileptic transportation. We are making mobility safe, affordable, accessible, and sustainable through the deployment of high-performance technologies and operators.

We are recruiting to fill the position below:

Job Title: Workplace Experience Manager

Location: Lagos
Employment Type: Full-time

Job Description

• We are looking for a Workplace Experience Manager who will strategically oversee all aspects of our employees’ growth and experience in the organization.
• You will be a strategic thinker with strong organizational and problem-solving skills. You will have strong research experience, an analytical mind and outstanding presentation skills.
• You will be highly analytical, a self-starter, results-oriented and able to thrive in an entrepreneurial and fast-paced environment.
• We are committed to and encourage equal opportunity.

What You’ll Do

• Ensure focus on a strong and flexible workplace strategy that will foster a fast paced, high-growth and productive environment that will benefit all MAX employee’s.
• Ensure the increase of MAX employee engagement and build an atmosphere that attracts and retains talent.
• Ensure active participation in overseeing the ongoing employee experience by directing the consistent delivery of exceptional support from the team members.
• Ensure consistent and proper communication with other team members in regards to any facilities or security concern
• Ensure proper collaboration and partnership with all MAX clients to support environmental, Health and Safety programs and act as middle-man to support our objectives
• To ensure the overall responsibility of the workplace which include but not limited to customer experience, social value and continuous improvement.
• Improve the experience of MAX customers/clients through raising awareness and engagement across every team and increase customer satisfaction
• Responsible for the delivery of flawless customer experience by bringing on the latest trends,inspiration and thinking to MAX’s workplace design.
• Ensuring and supporting the clients social value activities which also includes OUR employee’s wellbeing, equality, and diversity to speed up engagement in the workplace
• Ensure proper guidance on how to develop the environment and increase productivity, creativity.

What You’ll Need

• Degree in Management Studies or any relevant field.
• 5+ years of customer service experience.
• 5+ years of office operations experience.
• Experience in people management.
• Strong interpersonal and communication skill.
• Ability to build relationships across departments, work collaboratively and manage conflict constructively.
• Strong ability to manage competing priorities and projects.
• Ability to coach, develop and manage direct reports to a level of high performance.
• Ability to attract the right talent.
• Strong organizational and management skills.
• Ability to work efficiently and effectively.
• Ability to remain agile and multi-task effectively in a fast paced environment.

Application Closing Date
21st June, 2022.