Reports to: Team Lead, Workforce Relations

Job Purpose

• The Workforce Relations Partner is a strategic advisor and subject matter expert responsible for maintaining a fair, compliant, and high-performance workplace culture.
• This role exists to ensure that independent contractors relations practices not only mitigate risk but also strengthen trust, engagement, and organizational integrity across Moniepoint’s global operations.
• Will oversee the entire northern region.
• Beyond case management, the Workforce Relations Partner acts as a trusted advisor to business leaders and WBPs, providing thought leadership on policy interpretation, conflict resolution, and cultural alignment.
• The role balances business pragmatism with empathy and legal compliance, enabling leaders to make informed, people-centered decisions that reinforce Moniepoint’s values.

Key Responsibilities

• Partner with leaders, Workforce Business Partners, Legal team and relevant stakeholders to resolve complex independent contractors relations cases with fairness, consistency, and business alignment.
• Provide expert guidance on disciplinary actions, grievances, investigations, and terminations, ensuring compliance with local labor laws and internal policies.
• Act as a strategic consultant to leadership teams, identifying systemic issues and recommending proactive interventions to minimize engagement risks.
• Analyze Workforce Relations trends, patterns, and case data to identify root causes, drive preventive strategies, and inform policy updates.
• Partner with the Employee Relations Partner to design, review, and implement employee relations frameworks, policies, and toolkits across entities.
• Build ER capability across the People Team and business leaders through coaching, education, and practical toolkits.
• Support change management initiatives and culture programs that foster open communication, inclusion, and psychological safety.
• Lead or support sensitive investigations involving complex or high-risk matters, ensuring due process and confidentiality throughout.
• Serve as a trusted voice of objectivity, balancing independent contractor advocacy and organizational needs in every decision.

Qualifications

• 3–6 years of progressive HR or Employee Relations experience, including direct case management in a complex or regulated environment.
• Strong knowledge of labor laws and employment practices across multiple geographies (experience within Africa is an advantage).
• Proven experience managing investigations, conflict resolution, and policy enforcement.
• Excellent stakeholder management and influencing skills, with the ability to engage senior leaders confidently.
• Must reside in the North.
• Fluent in Hausa.

Preferred Qualifications:

• Professional certification (e.g., CIPM, SHRM, or relevant Legal/ER specialization).
• Experience in fintech, banking, or other high-growth, multi-entity organizations.
• Demonstrated success implementing ER frameworks or leading cross-functional risk mitigation initiatives.

About You:

• You’re calm, objective, and grounded — even in high-stakes situations.
• You balance empathy with fairness and have strong judgment on what’s “right” versus what’s “easy.”
• You communicate with clarity and confidence, building trust at every level.
• You think systemically — you see patterns behind cases and design solutions that prevent recurrence.
• You value compliance but see your role as enabling business success, not blocking it.

What Success Looks Like:

• You are recognized as a trusted advisor by business and HR leaders on complex ER and compliance matters.
• Consistent, fair, and timely resolution of Independent Contractors relations issues across all entities.
• Reduced recurrence of ER incidents through proactive coaching, early intervention, and data-led prevention.
• Enhanced ER literacy among managers and WBPs through structured education and guidance.
• Policies and practices are perceived as clear, fair, and aligned with Moniepoint’s culture and legal standards.

Why join us

• Competitive compensation, comprehensive benefits, and impactful career growth opportunities.
• Fully remote/flexible work culture backed by continuous support for your learning and professional development.