Tawona Foods Limited is recruiting suitable candidates to fill the position below:

Job Title: Waiter / Waitress

Location: Abuja (FCT)
Employment Type: Full-time
Reporting Relationship: You will report to the Head Chef

Role Scope

• The Waiter is responsible for providing an exceptional dining experience by welcoming customers, taking orders, serving meals, and ensuring overall customer satisfaction.
• This role requires strong interpersonal skills, attention to detail, and the ability to work efficiently in a fast-paced environment.
• The Waiter will also be responsible for maintaining hygiene and cleanliness in the café, handling payments, and assisting kitchen staff when needed.
• By delivering excellent service and maintaining a welcoming atmosphere, the Waiter plays a critical role in enhancing TAWONA’s brand and customer loyalty.

Responsibilities
Customer Service & Order Management:

• Welcome customers warmly and escort them to their tables.
• Present the menu, describe dishes and drinks, and provide recommendations.
• Take accurate food and drink orders and communicate them to the kitchen.
• Ensure meals are served promptly and meet quality standards.
• Check in with customers periodically to ensure satisfaction.
• Handle customer complaints professionally, escalating where necessary.

Payment Processing & Financial Accountability:

• Accept and process customer payments via cash, card, or mobile transactions.
• Print and issue receipts for all transactions.
• Retire daily sales to the manager at the close of each shift.

Cleanliness & Hygiene Maintenance:

• Clear used dishes, cups, and cutlery promptly after customer departure.
• Wash and sanitize all dishes and utensils in accordance with health regulations.
• Maintain a clean café environment by regularly cleaning floors, tables, and countertops.
• Ensure waste bins are emptied daily and disposed of properly.

Food Safety & Storage:

• Ensure all food is handled hygienically and served at the appropriate temperature.
• Identify and accommodate customer dietary needs and allergy concerns.
• Package cutlery daily, ensuring adequate stock for three days of service.

Team Collaboration & Additional Support:

• Provide support to kitchen assistants and expediters as needed.
• Assist in organizing and restocking café supplies.
• Follow supervisor and management instructions for daily operations.

Educational Qualification and Experience

• Minimum of SSCE, OND, or equivalent qualification.
• Additional training in food service, hospitality, or customer service is an advantage.
• 1 – 3 years of experience in a waiter, food service, or hospitality role.
• Previous experience in a restaurant, café, catering service, or hotel is preferred.

Technical Skills, Behaviour & Competencies:

• Basic knowledge of Point-of-Sale (POS) systems for handling payments.
• Understanding of food safety and hygiene regulations.
• Ability to describe menu items and make informed recommendations to customers.
• Strong verbal communication skills to engage customers professionally.
• Ability to manage multiple customer requests efficiently.
• Courteous, friendly, and able to handle customer complaints with professionalism.
• Ability to stand, walk, and carry trays for extended periods.
• Ability to suggest menu items and promotions to increase sales with an understanding of dietary preferences and food allergens.
• Experience in handling cash, credit card transactions, and daily sales reconciliation.
• Ability to balance daily transactions and submit reports to management.
• Skilled in managing high-volume service hours efficiently.
• Always polite, friendly, and attentive to customer needs.
• Ensures accuracy in order-taking and presentation of meals.
• Reports to work on time and adheres to the shift schedule.
• Handles customer payments and company property responsibly.
• Thrives in fast-paced, high-demand situations.
• Works collaboratively with kitchen staff, expediters, and management.

Work Environment:

• Fast-paced customer service environment with high interaction levels.
• Standing and walking for extended periods while carrying trays and dishes.
• Handling of food, drinks, and restaurant equipment with care.
• Flexible work hours, including weekends, evenings, and peak business periods.
• Exposure to kitchen heat, food odours, and cleaning chemicals.

Application Closing Date
23rd April, 2025.