Kaplo is Africa’s most innovative Human Resource & Business Support Solutions provider, serving clients with cutting-edge business advisory and human capital solutions across diverse sectors of the African economy. At Kaplo, we have proven expertise in business advisory and human resource capabilities targeted at productivity, profitability, sustainability, transformation and overall growth of your business.

We are recruiting to fill the position below:

Job Title: Travel & Tours Team Lead (Remote)

Location: Lagos
Employment Type: Full-time

Overview

• As the Travel & Tours Team Lead, you will be responsible for overseeing the operations and strategic direction of our travels & tours subsidiary.
• You will lead a team dedicated to providing exceptional travel experiences for our clients while ensuring efficiency, profitability, and compliance with industry regulations.

Responsibilities
Strategic Planning:

• Develop and implement strategic plans to achieve business objectives and drive growth in the travels & tours sector.
• Identify market trends, customer preferences, and competitive landscape to capitalize on opportunities and mitigate risks.

Team Management:

• Lead, motivate, and mentor a team of travel agents, tour guides, and administrative staff.
• Foster a collaborative and supportive work environment, encouraging professional development and excellence in customer service.

Operational Oversight:

• Oversee day-to-day operations, including itinerary planning, booking accommodations, arranging transportation, and managing tour logistics.
• Ensure all travel arrangements meet quality standards and exceed customer expectations.

Customer Relationship Management:

• Build and maintain strong relationships with clients, vendors, and partners to enhance the company’s reputation and expand its network.
• Address customer inquiries, concerns, and feedback promptly and professionally, striving to deliver personalized and memorable experiences.

Financial Management:

• Develop and manage budgets, forecasts, and financial reports to monitor performance and optimize profitability.
• Implement cost-saving measures and revenue-generating strategies to improve the company’s financial health.

Compliance and Risk Management:

• Stay updated on industry regulations, travel advisories, and safety protocols to ensure compliance and mitigate legal and operational risks.
• Implement policies and procedures to maintain high standards of safety, security, and ethical conduct.

Requirements

• Bachelor’s Degree in Business, Hospitality Management, Tourism, or related field.
• Proven experience in the travel industry, with at least a year in a leadership role.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• In-depth knowledge of travel software, booking systems, and industry trends.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Certification in travel management or tour guiding is a plus.

Benefits

• Competitive salary and performance-based bonuses.
• Opportunities for professional development and advancement within the company.
• A supportive and inclusive work culture that values diversity and teamwork.
• Join our team and embark on an exciting journey to redefine the travel experience for our clients!

Application Closing Date
Not Specified..