United Nigeria Airlines is a wholly owned Nigerian company incorporated under the Companies and Allied Matters Act of 1990 at the Corporate Affairs Commission to offer commercial air transportation services under the trade name United Nigeria.

We are recruiting to fill the position below:

Job Title: Travel Desk Officer

Location: Enugu
Effective Date: TBA
Reports to: Sales Manager
Department: Commercial

Job Summary

• The Trade Sales Analyst will be responsible for managing the onboarding process for new travel agencies, providing exceptional customer service, and analyzing sales data to drive business growth.

Duties / Responsibilities
Travel Agency Onboarding:

• Respond to travel agency queries via email and phone (ticket rescheduling and opening)
• Process travel agency refunds
• Compile monthly sales reports for travel agencies

Payment Channel Onboarding

• Take travel agents through our payment channels (Paystack and Account Crediting Process).

Travel Request Management:

• Handle all incoming travel requests from agents
• Manage all processes that follow after receiving travel requests

Sales Data Analysis:

• Analyze sales data to identify trends and opportunities for growth
• Provide insights and recommendations to the sales team to drive business growth

Customer Service:

• Provide exceptional customer service to travel agencies and agents.

Experience & Qualifications

• Bachelor’s Degree in Hospitality, Travel, Tourism, Business or relevant field.
• At least 2-4 years of experience in sales analysis, customer service, or a related field.
• Extensive knowledge of bulk booking software and technologies like IATA, Amadeus, Galileo preferred SABRE
• Awareness about international travel regulations, customs, and currencies
• Good command of English, written and spoken.
• Must be skilled in the knowledge of assisting passengers with reservations, ticketing, and flight schedule inquiries.

Required Skills/Abilities:

• Unbridled passion for Travel
• Technology proficiency
• Stellar Communication Skills
• Meticulous attention to details
• Unparalleled customer service
• Adaptative Flexibility

Application Closing Date
Not Specified.