Wakanow is Africa’s leading, full-service online travel company. At Wakanow, we understand that everyone likes easy and affordable travel services, so we provide our customers with a one-stop booking portal for Flights, Hotels, Visa Assistance, Holiday Packages, Airport Transfers, an international Travel SIM, a Prepaid Travel Card, a Loyalty program, and much more.

We are recruiting to fill the position below:

Job Title: Travel Associate

Location: Kano
Employment Type: Full time

Job Objectives

• The Travel Associate is responsible for assisting clients with their travel plans, including booking flights, hotels, visa, and coordinating various travel-related services.
• This role requires excellent customer service skills, attention to detail, and a passion for travel.
• The Travel Associate will work closely with clients to ensure they have memorable and hassle-free travel experiences.

Job Description

• Respond to all telephone inquiries regarding booking of travel reservations
• Assist clients in planning and booking travel arrangements, including flights, hotels, car rentals, tours, and other travel services.
• Provide expert advice and recommendations to clients based on their travel preferences, budgets, and objectives.
• Make reservations, issue tickets, and manage travel itineraries.
• Ensure clients have all necessary travel documents, including passports, visas, and travel insurance.
• Cross selling Wakanow products
• Address client inquiries, concerns, and requests promptly and professionally via phone, email, or in-person meetings.
• Keep clients informed of any changes or disruptions to their travel plans and assist with rebooking as needed.
• Promote travel packages, deals, and special offers to clients to maximize sales and revenue.
• Ensure compliance with all relevant travel regulations, company policies, and industry standards.

Requirements

• 1 – 3 years experience
• Proficiency in the use of GDS
• Strong customer service and communication skills
• Travel agency experience
• Passion for travel.
• Ability to work well in a fast-paced and dynamic environment.

Application Closing Date
Not Specified.