ACCM Global Enterprise Limited is a dynamic financial services company committed to providing innovative investment solutions and empowering individuals and businesses to achieve their financial goals. Through a client-focused approach, we offer access to financial market opportunities, investment education, and wealth-building strategies designed to support long-term financial growth.

We are recruiting to fill the position below:

Job Title: Training & Retention Manager

Location: Lagos
Employment Type: Full-time

Job Summary

• We are seeking an experienced and results-oriented Training & Retention Manager to oversee client education, engagement, and retention initiatives.
• The ideal candidate will be responsible for conducting trading and investment training sessions, developing educational content, managing client relationships, and implementing strategies that improve client satisfaction, retention, and long-term business growth.

Key Responsibilities
Training & Development:

• Develop and deliver training programs for prospective and existing clients.
• Conduct seminars, workshops, webinars, and one-on-one coaching sessions on financial markets and trading concepts.
• Create and update training materials, presentations, manuals, and educational resources.
• Assess training effectiveness and continuously improve learning programs based on participant feedback.
• Ensure clients have a clear understanding of the company’s products, services, and trading platforms.

Client Retention & Engagement:

• Develop and execute client retention strategies to increase engagement and loyalty.
• Build and maintain strong relationships with clients through regular communication and follow-up.
• Monitor client activity and proactively engage inactive or at-risk clients.
• Address client concerns, complaints, and inquiries professionally and promptly.
• Gather client feedback and provide recommendations to improve customer experience.

Performance Management & Reporting:

• Track and analyze retention metrics, client engagement levels, and training outcomes.
• Prepare periodic reports on training performance, retention rates, and client satisfaction.
• Collaborate with Sales, Marketing, and Customer Success teams to improve client onboarding and retention efforts.
• Identify opportunities to increase client participation and maximize customer lifetime value.

Business Growth Support:

• Support the achievement of company growth objectives through effective client education and relationship management.
• Promote company products and services during training sessions where appropriate.
• Encourage client participation in company programs, events, and investment opportunities.

Key Performance Indicators (KPIs)

• Client retention rate.
• Training attendance and completion rates.
• Client satisfaction score.
• Client engagement and reactivation rate.
• Training effectiveness ratings.
• Growth in active client participation.

Requirements

• Bachelor’s Degree in Finance, Economics, Business Administration, Marketing, or a related field.
• Minimum of 3 years’ experience in training, customer retention, client relationship management, or financial services.
• Strong understanding of financial markets, investments, and trading concepts.
• Excellent presentation, facilitation, and public speaking skills.
• Strong interpersonal, communication, and relationship-building abilities.
• Ability to analyze client behavior and develop effective retention strategies.
• Proficiency in Microsoft Office Suite, CRM software, and virtual training platforms.
• Strong organizational and problem-solving skills.

Key Competencies:

• Training & Facilitation
• Client Relationship Management
• Customer Retention Strategies
• Communication & Presentation Skills
• Leadership & Team Collaboration
• Data Analysis & Reporting
• Problem Solving
• Time Management.

Application Closing Date
17th September, 2026.