Greenlight Planet is a multinational, for-profit business that designs, distributes, and finances solar-powered home energy products, with an underserved population in mind: the 1.3 billion global consumers for whom the old-fashioned electrical grid is either unavailable or too expensive.

Over a decade in business, the company is now a leading global brand in emerging markets across Asia and Sub-Saharan Africa.  Greenlight’s Sun King™ products provide modern light and energy to 26 million people in more than 40 countries and have sold over 10.5 million products worldwide.

We are recruiting to fill the position below:

Job Title: Training Manager

Location: Lagos
Employment Type: Permanent – Full Time
Department: EasyBuy Direct Sales

About the Role

• The Easy Buy Training Manager will work closely with the sales team to ensure Field staff and Office Based staff acquire the knowledge on products, processes and tools required for a proper execution of their work, through Training, Upskilling, Coaching and Constant reminders.

What you would be expected to do

• Overseeing, planning, and delivering training to Energy Officers and Field staff to ensure proper comprehension of tools and processes.
• Planning and delivering training for office-based role staff as advised.
• Spearheading the training and implementation of new pilots, process, and products to the field teams.
• Ensure the administration of the Litmos users for agents, field and staff is up to date.
• Develop impactful content to drive continuous learning for the staff and agents.
• Provide adequate information on issues encountered in the field while using the tools.
• Customer experience audit- Coordinating with the field trainers to observe and audit the implementation customer processes and provide feedback to the stakeholders.
• Assist with ad-hoc projects related to field activities of EOs or field staff when required.
• Ensure digital content deployment uptake and development.
• Monitoring and enforcing usage of training tracking app, setting targets for the field trainers and increase trainers’ performance and content quality based on automated feedback.
• Keep up to date content material with weekly reviews.
• Work with other departments to ensure the smooth execution of new business initiatives.
• Mentoring and managing the execution and planning of field trainers to ensure the success of transferring knowledge to the field-based staff.
• Coordinating and planning monthly training activities.

Requirements
You might be a strong candidate if you

• Bachelor’s Degree or its equivalent from a reputable institution.
• Diploma/Certificate in Sales and Marketing; Customer Service Management.
• Minimum of 4 years relevant work experience in a similar capacity.
• Experience working with learning management systems.

Desired Characteristics:

• Excellent people skills
• Stakeholder Management
• Strategic thinking
• Project management skills
• Clear and straight to the point communication skills with fluency in both written and spoken English
• Clear thinking/problem solving ability.
• Excellent attention to details.
• Excellent issue-tracking and resolution skills.
• Able to handle multiple tasks.

Application Closing Date
Not Specified.