Worknigeria – Our client, a prestigious five-star luxury hotel, is recruiting to fill the position below:

Job Title: Training Director

Locations: Abuja (FCT) and Lagos
Employment Type: Full-time
Sector: Hospitality

Job Purpose

• We are seeking an experienced Training Director to lead its training and development strategy across its properties in Lagos and Abuja.
• The successful candidate will drive learning, service excellence, leadership development, and employee capability, ensuring that employees consistently deliver exceptional service in line with the highest standards of luxury hospitality.

Key Responsibilities
Training Strategy & Learning Culture:

• Lead the training strategy and annual learning plan across both properties.
• Conduct Training Needs Analysis and develop programmes covering technical, operational, behavioural, service, and leadership skills.
• Build a culture of continuous learning, accountability, and service excellence while maintaining consistent standards across Lagos and Abuja.

Hospitality & Service Excellence:

• Deliver training that supports five-star hospitality, guest experience, professionalism, and service excellence.
• Partner with operational departments to address service gaps using guest feedback, audits, reviews, and performance data.
• Ensure training translates into consistent on-the-job service standards.

Leadership & Talent Development:

• Develop leadership programmes for supervisors, managers, and senior leaders.
• Identify and develop high-potential employees and future leaders.
• Support succession planning and coach managers on people management, performance, communication, and team leadership.

Employee Development & Onboarding:

• Establish structured onboarding, induction, career development, and continuous learning programmes.
• Work with HR and Department Heads to identify capability gaps and create targeted development plans.
• Support initiatives that improve employee engagement, retention, and internal career progression.

Training Delivery & Quality:

• Lead key training programmes and develop effective training materials, toolkits, and learning resources.
• Develop and coach departmental trainers and training champions.
• Conduct regular training audits and evaluate programme effectiveness and competency development.

Measurement & Reporting:

• Establish KPIs to measure training effectiveness, employee capability, service quality, guest satisfaction, and leadership development.
• Track participation, completion, assessment results, and business impact.
• Provide regular training reports and recommendations to senior management.

Education & Experience

• Master’s Degree or Bachelor’s degree in Hospitality Management, Human Resources, Business Administration, Education, Psychology, Organisational Development, or a related discipline.
• 8–12 years’ progressive experience in hospitality training, learning and development, HR, talent development, or related functions.
• At least 3–5 years in a senior Training, L&D, Talent Development, or People Development leadership role.
• Proven experience working across multiple departments and/or hotel properties.
• Strong experience in training strategy, Training Needs Analysis, service excellence, leadership development, facilitation, employee development, and competency building.
• Strong understanding of luxury hotel operations and guest-service standards.
• Experience working in Lagos, Abuja, or other African/emerging hospitality markets is an advantage.

Application Closing Date
18th September, 2026.