Capital luxury Global Resources is a multifaceted and prestige company with a commitment to provide unlimited luxury products and services. As a global luxury group, our innovative and creative energy brings luxury into everything we do. Because we’re luxury experts, we’ve built bridges connecting us with the world’s best luxury brands and professionals to better serve our customers. Our projection has redefined luxury in our own words and style so we can make a big difference. Whether you’re looking for luxury in Automobiles, Hotels, Entertainment, Transportation, Real Estate or foods for your everyday living, Capital Luxury has made a commitment to keep you living in the lap of luxury.

Capital Luxury, since founded on September 26th, 2015, continually invested in building new terminals, showrooms, motels, hotels, and many more luxury facilities across the country, and globally to further enhance its clients’ luxury experience. The new terminal plus showroom in Uyo is under construction and expected to commence service as soon as it’s completed.

We are recruiting to fill the position below:

Job Title: Ticketer / Customer Service Officer

Location: Abuja (FCT)

Job Description

• Ability to make accurate bookings for customers
• Calculate expenses, write and sell ticket to passengers.
• Provide good customer service.
• Rebook tickets and other arrangements.
• Check and validate all passenger payments for tickets/luggage and issue boarding pass.
• Ensure proper documentation and prompt treatment/handling of all customer tickets inquiries.
• Ensure proper and up to date documentation of all customer payments and reconcile with the Finance team.
• Ensure all customer cargo are properly tagged for safety and security purposes.
• Handle boarding announcements and communication of other exceptions promptly to all passengers.
• Ensure feedback is communicated to customers within agreed and set timelines.
• Ensure high standard in all customer correspondences, engaging customers with the highest level of professionalism, ensuring error free and well-informed interactions.
• Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines.

Requirements

• Candidates should possess a Bachelor’s Degree / HND in relevant fields with 2 – 3 years work experience.
• Previous experience as a ticketing officer in a related company
• Strong knowledge in customer service
• Thorough knowledge of transportation and logistics industry
• Excellent verbal and written communication skills
• Basic typing and computer skills

Application Closing Date
31st August, 2022.