Turbo Finance is the financial solutions and services arm of the Turbo Group. At Turbo Finance, we are redefining access to finance through innovation, inclusivity, and data-driven solutions. From consumer lending to SME financing and embedded finance products, we’re building platforms that empower individuals and businesses to thrive across Nigeria and beyond.

We are recruiting to fill the position below:

Job Title: Telesales Associate

Location: Abuja (FCT)

Job Summary

• As a Telesales Associate at KKU Microfinance Bank, you will be responsible for driving sales of our IPPIS-based loan products through outbound calls and digital engagements.
• You will also serve as a frontline representative for customer experience, resolving inquiries and ensuring a high level of satisfaction.
• This role requires prior experience with IPPIS loan products and a customer-first mindset, with adaptability to a dynamic, fast-growing microfinance environment.

Key Responsibilities

• Proactively call and follow up with IPPIS prospects to promote and sell loan products.
• Educate potential customers on loan features, eligibility, and repayment terms.
• Accurately screen and qualify leads for conversion.
• Maintain daily logs of calls, customer feedback, and sales pipeline.
• Manage inbound calls and resolve queries promptly with empathy and professionalism.
• Collaborate with credit, operations, and collections teams to ensure a seamless customer journey.
• Follow up with loan applicants to ensure completion of documentation and disbursement.
• Contribute to process improvement initiatives to enhance customer experience.
• Support marketing efforts for telesales campaigns and feedback gathering.

Requirements

• 1–2 years’ experience in telesales with proven experience selling IPPIS loans is required.
• Strong communication and persuasion skills.
• Customer service orientation and emotional intelligence.
• Good knowledge of loan documentation and regulatory requirements.
• Familiarity with CRM tools or call management platforms is a plus.
• A flexible, proactive mindset suitable for a startup environment.

Application Closing Date
Not Specified.