Outcess is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams and organizations.

We are recruiting to fill the position below:

Job Title: Telesales Agent

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Contact customers who owe money.
• Negotiate payment plans.
• Investigate and resolve discrepancies in payment accounts.
• Keep track of assigned accounts.
• Follow up customers for debt recovery.
• Plan a course of action to recover outstanding debts

Requirements

• OND / HND / Bachelor’s degree in Mass Communication or other related fields.
• 1 – 3 years of work experience
• Relevant experience in Customer Service is an advantage.
• Not more than 34 years of age
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Excellent written and verbal communication skills.

Remuneration
N45,000 – N50,000 Monthly.

Application Closing Date
28th February, 2022.