Renda is a technology solution that aggregates and digitizes access to the end-to-end logistics and fulfillment infrastructure that enables businesses to scale seamlessly and efficiently across Africa.

We are recruiting to fill the position below:

Job Title: Telesales Agent – Inbound

Location: Ilupeju, Lagos
Employment Type: Full-time

Job Description

• We are seeking an enthusiastic Inbound Telesales Agent to handle incoming customer calls, provide accurate information, and convert inquiries into paying customers.
• The ideal candidate is confident on the phone, solution-oriented, and committed to delivering excellent customer experiences.

Responsibilities

• Handle all inbound calls from prospective customers across SCALE’s service categories.
• Understand customer needs and convert qualified inquiries into successful sales.
• Clearly communicate SCALE’s value propositions and guide users through the sign-up or service booking process.
• Maintain accurate call logs and update customer information and lead status in the CRM system.
• Route complex or unresolved inquiries to relevant service teams for timely resolution.
• Follow up on previous inquiries to support lead nurturing and customer retention efforts.

Key Performance Indicators (KPIs)

• Inbound call-to-conversion rate
• Average call handling time
• Lead follow-up and closure rate
• Customer satisfaction score (CSAT)
• CRM accuracy and call log completeness

Requirements

• 1 – 2 years of experience in inbound telesales or customer support roles
• Strong verbal communication, active listening, and persuasive skills
• Familiarity with CRM tools and call management systems
• Ability to manage multiple inquiries efficiently and professionally
• Customer-first mindset and goal-driven attitude
• Fluent in English (additional languages are a plus).

Application Closing Date
15th June, 2025.