Mwanga is a tech-driven business process outsourcing services company. We have a highly skilled and agile team that effectively fits into your teams and carries out a major process to result in an upward scale in your profitability. We provide a range of services ranging from debt recovery, telemarketing, call centre outsourcing, virtual assistant services, customer support services, and data analysis.

We are recruiting to fill the position below:

Job Title: Tele-collection Officer

Location: Lagos
Employment Type: Full-time

Responsibilities

• Manages recovery of overdue loan
• Contacting customers daily/weekly and informing them of their overdue loans.
• Following up with customers daily/weekly on a previous payment redemption date
• Advising customers on the best payment options and negotiating suitable payment plans.
• Thoroughly understands assigned portfolio and product
• Responding to customer queries and escalating accordingly
• Maintaining accurate, up-to-date customer account information
• Reporting accurate customers feedbacks daily/weekly.

Requirements

• Minimum of an OND / HND / B.Sc qualification.
• 0 – 2 years of work experience
• Previous experience in tele-collections or Customer Service will be an added advantage
• Strong Written, Communication and Negotiation Skills.
• Strong command of the English Language and at least, one other local or international language
• Agile, Teachable and willing to learn
• Ability to collaborate with a team in a fast-paced environment.
• Attention to detail and strong Listening skills
• Persuasive, sales/marketing and analytical skills will be an added advantage.

Application Closing Date
3rd February, 2022.