13 Jun 2024

Technical Services Manager at TERAWORK

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TERAWORK is the leading online talent marketplace in Africa that helps businesses thrive by connecting them with professional talent without geographical barriers. We have a pool of professionals with varying levels of expertise across tech, digital, business and lifestyle services.

We are recruiting to fill the position below:

Job Title: Technical Services Manager

Location: Lagos
Employment Type: Full-time

Job Summary

  • The Technical Services Manager is responsible for overseeing the technical services department, ensuring the efficient and effective delivery of technical support and services to internal and external clients.
  • This role involves managing a team of technical professionals, coordinating with other departments, and implementing strategies to enhance service quality and customer satisfaction.

Responsibilities

  • Team Management: Lead, mentor, and manage a team of technical support engineers and specialists.
  • Service Operation: Oversee the daily operations of the technical department, such as scheduling, dispatching, and inventory management.
  • Ensure the team is adequately trained and equipped to handle technical issues and projects.
  • Service Delivery: Oversee the provision of technical services to clients, ensuring timely and effective resolution of technical issues.
  • Create regular reports on service department performance, including critical indicators like response times, resolution rates, and customer satisfaction ratings.
  • Project Management: Plan, coordinate, and manage technical projects from inception to completion.
  • Collaborate with other departments to ensure seamless integration of technical solutions.
  • Client Relations: Act as the primary point of contact for escalated technical issues and ensure they are resolved satisfactorily.
  • Develop and maintain strong relationships with key clients and stakeholders.
  • Technical Expertise: Stay up-to-date with the latest technology trends and advancement, evaluate and recommend new technologies and tools to improve service delivery.
  • Provide technical guidance and support to the team and clients.
  • Manage departmental budgets and resources effectively.
  • Ensure compliance with industry standards and regulations.

Qualifications and Experience

  • Candidates should possess a B.Sc. or HND in an Engineering, or a related field
  • Must have 2- 3 years of experience in a Technical Services Managerial role
  • Knowledge of electrical analysis and electronics
  • Ability to troubleshoot, test, repair, install and serviceluxury electronic appliances
  • Knowledge of practical application of engineering scienceand technology
  • Knowledge of theoretical electrical engineering
  • Knowledge of automation
  • Computer proficiency

Application Closing Date
21st June, 2024.




Method of Application

Submit your CV and Application on Company Website : Click Here


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