mDoc is digital health start up that leverages behavioral science, data, technology and quality improvement methodologies to improve access to quality healthcare for people with chronic health needs in sub-Saharan Africa. We are seeking an all-star product suite lead to join our team. Our ethos is etched in the belief that augmenting the healthcare & technology landscape is paramount to helping Africa unlock its true potential. We are on a mission to transform how African healthcare consumers receive the support they need to live longer, healthier, happier and more productive lives.

We are recruiting to fill the position below:

Job Title: Tech Whisperer

Location: Lagos

The Position

• In this role, you will be part of a team providing direct (in-person) support services, teaching members and potential members how to use our app and other digital health solutions.
• You will engage with individuals who visit our NudgHubs™, attend our outreaches, or interact with our roving community ambassadors.
• Acting as a digital shadow for the members, you will build their digital/smartphone literacy.

Responsibilities

• Follow established protocols and guidelines to deliver effective tech support.
• Support members in navigating and using digital health solutions (CompleteHealth ™ and NaviHealth.ai ™ platforms).
• Work closely with our members to help them understand and utilize technology to improve their health and wellness.
• Collaborate with the NudgHub™/mDoc leadership team to create an environment that reflects the values of mDoc Healthcare, including respect for members and team members.
• Ensure optimal member-centered care and experience, prioritizing the needs and responses of members.
• Demonstrate initiative, willingness to learn and grow, and add value to a startup company focused on health and wellness improvement.

Requirements

• Comfortable with technology, digital apps, and web platforms.
• Ability to support and respond to the needs of groups of individuals.
• Adaptable and responsive to changing member needs.
• Strong interpersonal and communication skills.
• Fluent in English, Pidgin, and Yoruba.
• Passionate about improving health and wellness in sub-Saharan Africa.
• Previous experience in a similar role or in the health/technology sector is a plus.

Application Closing Date
Not Specified.