First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Title: Team Lead, Protocol

Job Identification: 1737
Location: Nigeria
Job Schedule: Full time

Duties and Responsibilities

• Supervise and coordinate all protocol activities including domestic and international travel arrangements
• Oversee visa processing, passport management, and related travel documentation for Executives and staff
• Ensure provision of airport courtesies and seamless travel experience for Management and key stakeholders
• Validate completeness and accuracy of documentation submitted to embassies and regulatory bodies
• Maintain and strengthen relationships with embassies, immigration, customs, airlines, and other government agencies
• Liaise with internal stakeholders (CEO’s Office, Company Secretariat, Business Units) to align protocol services with business needs
• Engage with external service providers (hotels, airlines, logistics partners) to negotiate favorable terms and service levels
• Supervise Protocol Officers and support staff, assigning roles and monitoring performance
• Provide guidance and coaching to ensure high service standards
• Recommend training and development interventions for team members
• Provide advisory support to Executives and staff on travel requirements, policies, and best route options
• Coordinate end-to-end travel planning including itineraries, accommodations, and logistics
• Ensure strict compliance with the Bank’s Travel Policy and operational guidelines
• Monitor travel-related costs and ensure cost-effective service delivery
• Support the Unit Head in identifying cost-saving initiatives without compromising service quality
• Track service performance levels and implement improvements where required
• Support planning and execution of corporate events requiring protocol services
• Coordinate logistics and protocol arrangements for official visits and high-profile engagements
• Ensure adherence to operational risk guidelines relating to travel and staff movement
• Monitor compliance with internal policies and regulatory requirements
• Maintain proper documentation and audit trails for all protocol activities

Requirements
Educational Qualification:

• First Degree in any discipline
• Relevant certifications in travel management, logistics, or protocol (advantage)

Experience

• Minimum of 5–7 years relevant experience in protocol, travel management, or logistics supervisory experience is required
• Relevant certifications in travel management, logistics, or protocol (advantage)

Application Closing Date
Not Specified.