First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Title: Team Lead, Non-Financial Transactions

Job Identification: 1142
Location: Lagos, Ebonyi, Abia, Imo, Enugu, Anambra, Delta, Port Harcourt – Rivers, Bayelsa, Saki – Oyo, Kosubosu – Kwara

Job Objective

• To ensure overall handling of customers with regards to customer care, E-business products, account opening and maintenance to account holders, and customers (both existing and prospective) of the bank while ensuring timely/exceptional service delivery and customer delight.

Duties and Responsibilities

• Handling of account maintenance activities; freezing/unfreezing of account, placing lien, reactivation of dormant accounts.
• Initiate the set-up of standing order.
• Ensure prompt handling of customers’ enquiries and complaints.
• Responsible for the Issuance and maintenance of all card products to eligible customers.
• Ensure timely resolution of customers’ issues and promptly consult the Head, Non-Financial Transactions for issues unable to handle or resolve.
• Initiate and set up of Alert, Online and Mobile Banking services.
• Initiate linking / hot listing and blocking / unblocking of debit cards.
• Ensure prompt account opening and closing; opening of all accounts and Domiciliary Accounts.
• Ensures proper modification of customer account information on request.
• Initiate probate in accordance with customer mandate and relevant law.
• Prompt verification and upload of scanned documents on IBPS and ensure timely capturing of cheque confirmation details.
• Initiate requests on Template Generator for Confirmation Letters and Letters of reference.
• Ensure timely rendering of reports and issuance of adhoc statement of account.
• Responsible for stopping of payments.
• Perform all other duties as assigned by the Head, Branch Services.

Requirements

• Minimum Education: First Degree in any discipline
• Minimum experience – One year Branch Operations and Services experience on full-time employment

Application Closing Date
9th September, 2024.