Infytel Communications Limited is a growth-mindset tech company that provides leading-edge technology solutions and services to companies. At the core, our motivation is business growth for enterprise corporations, and in an age of pro-internet technologies, leading-edge technology is the most effective enabler for business growth and customer experience. We seek out, develop, and deploy tailor-made solutions either in-house or through strategic technology partnerships; and serve it to forward-thinking companies.

We are recruiting to fill the position below:

Job Title: Team Lead – Customer Relationship Officer

Location: Victoria Island, Lagos
Employment Type: Full-time (Onsite)
Work Mode: Onsite
Work Schedule: Monday – Friday (8:00 AM – 5:00 PM)

Job Summary

• We are seeking an experienced and customer-focused Team Lead – Customer Relationship Officer to supervise the customer service team, ensure exceptional customer experience, and drive customer retention initiatives.
• The ideal candidate will be responsible for managing customer interactions, resolving escalated issues, and leading a high-performing team.

Key Responibilities

• Lead and supervise the Customer Relationship team to achieve service excellence.
• Develop and implement strategies to improve customer satisfaction and retention.
• Handle escalated customer complaints and ensure timely resolution.
• Monitor team performance and provide coaching, mentoring, and feedback.
• Prepare customer service reports and performance metrics.
• Collaborate with internal departments to address customer concerns effectively.
• Ensure compliance with company policies and service standards.
• Build and maintain strong relationships with clients and stakeholders.
• Identify opportunities to improve customer experience and operational efficiency.

Requirements

• Bachelor’s Degree in Business Administration, Marketing, Mass Communication, or a related field.
• Minimum of 4 years of experience in Customer Service, Customer Relations, or a similar role.
• At least 2 years of team leadership or supervisory experience.
• Strong communication, interpersonal, and conflict-resolution skills.
• Excellent problem-solving and organizational abilities.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to work in a fast-paced environment and manage multiple priorities.

Salary
N350,000 – N400,000 / Month.

Application Closing Date
Not Specified.