Stanbic IBTC Pension Managers Limited is a licensed Pension Fund Administrator (PFA) set up with the primary objective of delivering quality pension fund administration and management services to both private and public sector employees covered by the Pension Reform Act 2014. Incorporated on 19 May 2004, we are a subsidiary of Stanbic IBTC Holdings PLC (a member of the Standard Bank Group) and we enjoy a rich heritage derived from the Group’s extensive and proven track record in money management and long-held values of protection and enhancement of customers’ wealth.

We are recruiting to fill the position below:

Job Title: Team Lead, Client Communications

Job ID: 80421265
Location: Lagos
Job Type: Full-time
Business Segment: Insurance & Asset Management

Job Description

• The Client Communication Team Lead is to ensure that the team delivers superior customer service to external and internal clients’ complaints and enquiries through various communication channels which includes Email, letters, social media and live chat.
• The team lead manages, leads and supports a dynamic team in its day-to-day operation to ensure customer satisfaction and retention (customer loyalty) as well as continuity to improve on the current processes and ensure a world-class service delivery.

Qualifications

• BA/BSC 2ND Class Upper in any course.
• Masters in any course as well as Professional Qualification is also an advantage – ACA, CIMA, PMP, ACCA, CIPM.

Behavioral Competencies:

• Leading People
• Establishing Rapport
• Upholding Standards

Technical Competencies:

• Effective communication and writting skills
• Thorough understanding of the Pensions Reforms Act
• Experience in Customer Care duties and responding to Client Enquiries
• Excellent use of MS Office applications, and other customer-related tools
• Excellent knowledge of the dynamics and technical aspects of fund management

Application Closing Date
Not Specified.