Wragby Business Solutions & Technologies Limited (2016 Microsoft Partner of the Year for Cloud Platform in Nigeria) is a cutting edge end-to-end business technology services and solutions provider. We empower our customers to fully optimize day-to-day operational tasks by providing best-in-class business and cloud solutions, technology solutions, embrace innovation, reduce risk and further control costs. We design, implement and manage IT systems to enable organizations that rely on IT to grow and flourish. We provide services to manage our customers’​ entire IT infrastructures from servers and desktops to applications, data and networks.

We are recruiting to fill the position below:

Job Title: IT Support Officer

Location: Lagos, Nigeria
Employment Type: Full-Time

About the Role

• We are seeking a proactive and customer-focused IT Support Officer to provide first-line and second-line technical support across the organization.
• The ideal candidate will ensure the smooth operation of end-user devices, business applications, networks, and IT infrastructure while delivering excellent user support and maintaining high service standards.

Key Responsibilities

• Provide technical support for hardware, software, network, and business applications.
• Install, configure, troubleshoot, and maintain desktops, laptops, printers, and other IT equipment.
• Support Microsoft 365, Microsoft Teams, user accounts, and enterprise applications.
• Resolve user incidents and service requests within agreed Service Level Agreements (SLAs).
• Maintain accurate IT asset records and inventory.
• Support employee onboarding and offboarding, including account provisioning and equipment deployment.
• Perform routine system maintenance, software updates, and endpoint security checks.
• Troubleshoot network connectivity, VPN, Wi-Fi, and printing issues.
• Escalate complex technical issues where necessary and ensure timely resolution.
• Promote cybersecurity awareness and provide end-user training on IT best practices.

Requirements

• Bachelor’s Degree in Computer Science, Information Technology, or a related field.
• Minimum of 3–4 years of hands-on experience in IT Support or a similar technical support role.
• Strong knowledge of Windows OS, Microsoft 365, networking, hardware troubleshooting, and IT Service Management.
• Experience supporting enterprise applications and maintaining IT assets.
• Excellent problem-solving, communication, and customer service skills.
• Professional certifications such as CompTIA A+, Network+, Microsoft 365 Fundamentals (MS-900), or ITIL Foundation will be an added advantage.

Application Closing Date
Not Specified.