Mwanga is a pioneer tech-driven debt recovery and business support outsourcing company with a vision to be the leading extension to global teams in Africa. We started our pilot operations in 2018 with a small agile team and have scaled impressively since then in results and team becoming trusted by key players for recoveries in Nigeria. We offer business support to businesses with the aim of helping them scale using ethical and innovative technology strategies. We are trusted by Africa’s leading lenders to recover their outstanding debts and to scale our impact. We provide a range of services ranging from debt recovery, telemarketing, call center outsourcing, virtual assistant services, customer support services, and data analysis.

We are recruiting to fill the position below:

Job Title: IT Support Officer

Location: Maryland, Lagos
Employment Type: Full-time
Work Mode: On-site

Job Description

• Provide technical assistance with computer hardware and software.
• Resolve issues for staff via phone, in person, or electronically.
• Perform hardware and software installations, configurations and updates as needed
• Provide technical support across the company including troubleshooting system and network problems, diagnosing and solving hardware or software faults.
• Execute maintenance upgrades.
• Perform user administration tasks including setting up accounts for staff, educate them on log in and resolve issues arising.
• Resolve technical issues in a timely manner using available resources within the company.
• Ensure that each support issue and resolution is adequately documented.
• Record keeping of all assets also mapping this to unique identifiers, staff in possession of the assets and the state of assets.
• Planning, installation, maintenance, and upgrade of IT systems and company infrastructure.
• Ensuring the smooth running of day-to-day operations, making sure all tools needed by each department for work are provided.

Requirements / Qualifications / Skills

• Minimum of B.Sc. / HND Qualification.
• 0 – 2 years’ experience in an IT support role.
• Proficient use of Microsoft Office.
• Previous experience in a Contact Center/BPO will be an added advantage.
• Must possess problem-solving skills
• Should be teachable and a fast learner.

Salary
N100,000 monthly.

Application Closing Date
5th June, 2026.