M-P Infrastructure Limited is a leading infrastructure development and management company. We focus on Renewable Energy, Power, Water, Communication and Technology, offering the entire value chain of solutions from design and construction to operation and maintenance.

We have almost a decade of experience in the Nigerian market and have expanded our service reach by opening up facilities in Ghana, Cameroon, Zambia, Cote d’Ivoire, Rwanda and South Africa. Our business model is focused on bridging Africa’s infrastructure deficit. In partnership with some of the leading global equipment manufacturers, we are improving the standards of locally driven infrastructure development across the continent.

We are recruiting to fill the position below:

Job Title: IT Support Officer

Location: Awka, Anambra
Direct Reporting line: Group IT Manager

Job Responsibilities / Deliverables

• Installing and configuring computer hardware, operating systems and applications. Hardware and software diagnosis and break fix.
• Repairs of all computers and peripherals within the region
• Monitoring and maintaining computer systems and networks; talking staff/clients through a series of actions, either face to face or over the telephone
• Ensure that employees are aware of and adhere to basic cybersecurity rules while using IT tools.
• Providing onboarding support to new employees and employee off boarding support to exiting employees
• Documentation, tracking, and resolution of all support incidents in a timely and efficient manner
• Testing, evaluating, and supporting the roll-out of new applications and technologies
• Working continuously on a task until completion (or referral to third parties, if appropriate); responding within agreed time limits to call-outs. prioritizing and managing many open cases at one time
• DHCP, DNS, VLAN setup and administration, UTMs, Firewalls, Endpoint antivirus setup and administration
• Google workspace and Office 365 administration and support. Mobile device management including tablets and smartphones
• Active Directory, windows server roles and features configuration and administration.
• Email configuration support on mobile and PC.cPanel and Linux WHM server administration.
• Support for remote users using remote support tools such as TeamViewer, remote desktop, etc. for field workers and other employees working outside of the Corporate offices.
• Installing or configuring Routers, Access points, switches, IP cameras, IP Telephones and other network device
• Assist in the procurement of all IT assets, consumables and services, regularly advise the Head of IT on market trends to ensure cost effective purchase.
• Ensures quality of items/services procured meets the agreed functionalities and standards
• Maintain good relationship with 3rd party vendors and service providers to ensure Company gets best value from IT investment
• Management of company’s websites
• Representing The head of IT at technology events, meetings, fora and functions and any other duty as assigned by the Head of IT and senior management.

Key Performance Indicators (KPIs)

• Update website within 48hrs of receiving content .
• First Call Resolution Rate(FCRR).No of issues resolved at the first instance of users complaints
• Mean Time to Repair (MTTR) software repairs within 24hrs of presenting fault and hardware repairs within 72hours of receiving funds/ or approving funds as the case may be.
• Mean Time between Failure(MTBF) – quality of repairs.
• Percentage of support requests closed weekly.
• Cost of resolving IT issues(cost reduction, cost avoidance without quality compromise)
• Percentage of documented fixes/workarounds of technical issues.

Qualifications / Experience

• B.Sc / HND in Any Field, Any of CISCO, MICROSOFT, ITIL, COMPTIA Certification, 3 – 7 years post qualification relevant experience.

Personality Trait:

• Energetic, customer friendly, problem solving, attention to details.

Application Closing Date
6th November, 2022.