Reposebay offers top class HR consulting services as part of our dedication to helping businesses scale. We do this by providing invaluable expertise and guidance for Startups, SME’s and large corporations in order to assist in navigating complex human resources challenges.

We are recruiting to fill the position below:

Job Title: Support Intern

Location: Lagos
Employment Type: Full-time

Job Description

• We are seeking a Support Intern to join our team. As a Support Intern, you will play a crucial role in ensuring our customers have a positive experience by assisting them with their inquiries, providing information, and resolving issues.

Key Responsibilities
Customer Support:

• Respond promptly to customer inquiries through various channels, including email, chat, and phone.
• Assist customers with general information, booking-related questions, and issue resolution.
• Provide exceptional customer service to enhance the overall customer experience.

Problem Resolution:

• Investigate and resolve customer issues or complaints in a timely and efficient manner.
• Collaborate with internal teams to address and resolve complex customer problems.

Communication:

• Communicate effectively with customers to ensure a clear understanding of their needs.
• Keep customers informed about the status of their inquiries and resolutions.

Documentation:

• Maintain accurate and detailed records of customer interactions and transactions.
• Compile reports on common issues and feedback for process improvement.

Team Collaboration:

• Collaborate with other interns and team members to share knowledge and contribute to a positive work environment.

Qualifications

• Currently enrolled in a relevant Degree program or recently graduated.
• Strong communication skills, both written and verbal.
• Customer-focused with a positive attitude.
• Ability to multitask and prioritize in a fast-paced environment.
• Basic computer skills and familiarity with customer support software is a plus.
• Eagerness to learn and contribute to a growing organization.

Application Closing Date
30th January, 2024.