M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

We are recruiting to fill the position below:

Job Title: IT Support Engineer

Location: Lagos
Job type: Full time
Department: Technology – IT Operations

Description

• We are looking for an IT Support Engineer to join our IT team in Nigeria; where progress, and humility are valued as highly as technical excellence.
• As an IT Support Engineer, you would be installing and configuring computer hardware’s, software’s, systems, networks, printers and scanners, provisioning user support for both remote and on-premises staff and troubleshooting and resolving issues with software or hardware in a timely manner using the available resources within the company.
• You would be walking colleagues or clients through steps to help them resolve their technical problems, responding to priority Incidences and Alerts via Phone, In person or electronically during and or after office hours while maintaining procedures and reports that provide technical support to the entire organization.
• Additionally, to ensure security and privacy of Networks and computer systems, you would be supporting the implementation of new solutions or applications, analyzing records and logs to spot underlying trends and potential issues.
• By extension, you would be tasked with creating accounts for new users and assisting them with password or login problems.
• This is an On-Site role, and you would be station in our office in Lagos, Nigeria. You would be reporting to the IT Support Team Lead and collaborating with other engineers and colleagues from across the UK, Europe and Africa.

Requirements

• Our expectation is that you have a working knowledge and expertise with variety of software, hardware, and applications including but not limited to Microsoft Office 365, Dynamics 365, Windows 11,3cx, Fresh works, In-tunes and Sophos, with a minimum of 2-years experience in a technical support role.
• If you have a basic understanding of Cloud and MSSQL Knowledge, coupled with Microsoft Certified IT Professional/CCNA Certifications then you might be the right person for the role.

Application Closing Date
Not Specified.