24 Feb 2022

Support Engineer at Cobranet Limited

Never Miss a Job Update Again. Click Here to Subscribe

We have started building our professional LinkedIn page. Follow

Cobranet Limited is a leading Internet Service and data provider. Since its launch in 2003, Cobranet is proud to provide every segment of the Nigerian society with a reliable and secure Internet Service and Data management solution to the digital universe.

We are recruiting to fill the position below:

Job Title: Support Engineer

Location: Lekki, Lagos
Employment Type: Full-time

Job Description

  • Provide technical support service via phone, email, and other channels as required to clients.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.Ensure proper follow up and closure of all pending tickets.
  • Interact with customers to provide and process information in response to complaints and inquiries.
  • Escalate cases to another unit and follow up on the case. Ensuring incidents are documented in a professional manner using the available Customer Relationship Management (CRM)

Personal Responsibilities

  • Report to the Head of Department.
  • Respond to client complains in a proper and professional manner.
  • Should maintain a high level of personal responsibility.
  • Abide and apply the rules and regulations of the department and the company as a whole. Responsible for achieving any assignment given by the Manager.
  • Keeping up to date with departmental and company notification via Emails, notice board and other mediums

Academic / Education Qualifications

  • Preferred: A B.Sc (or equivalent) in Computer Science.

Certifications:

  • CCNA is preferred.
  • MCP is preferred.

Experience:

  • 2 – 10 years work experience.
  • A previous experience in support or IT department.

Technical Skills:

  • Investigate and troubleshoot customer problems by analyzing bandwidth graphs, packet loss.
  • Basic routing & switching knowledge.
  • Basic RF knowledge.
  • Ability to resolve problems remotely.

General Skills:

  • Interpersonal relationship.
  • Maintain a good communication and interaction with customers and colleagues.
  • Self-learner.
  • Communications skills, both verbal and written.

Language Qualifications:

  • Good verbal and writing skills in English are mandatory.

Application Closing Date
31st March, 2022.




Method of Application

Interested and qualified candidates should send their Applications and CV to:

[email protected] 

using the Job Title as the subject of the mail.



Popular Jobs this Week

Submit CVs – New Recruitment at Paga Nigeria (8 Positions)

Submit CVs – New Recruitment at Cozym Process Systems (CPS)

Submit CVs – Latest Recruitment at Global Windsor Group Limited

Submit CVs – New Recruitment at MTN Nigeria (6 Positions)

Submit CVs – Latest Recruitment at PPC Limited (5 Positions)

Submit CVs – New Recruitment at James Hope Business School (21 Positions)

Submit CVs – New Recruitment at Ultraviolet Microfinance Bank

Submit CVs – Latest Recruitment at African Development Bank Group (AfDB) – (13 Positions)

Submit CVs – Latest Recruitment at Committed To Good (CTG) Limited (8 Positions)

Submit CVs – Latest Recruitment at WTS Energy (13 Positions)




Subscribe


Apply for this Job

x