Hilton Garden Hotel is a hospitality company located in Enugu, dedicated to providing premium comfort, leisure, and service excellence to our guests. Our facility features a wide range of amenities, including an open bar, VIP bar, lounge, swimming pool, snooker board, table tennis board, shisha stand, and live band entertainment—all designed to create a vibrant and relaxing atmosphere. We also offer professional laundry services to ensure guest convenience. At Hilton Garden Hotel, we are passionate about hospitality and committed to delivering unforgettable experiences. We value talent and offer a supportive, growth-oriented environment for individuals looking to build rewarding careers in the hospitality industry.

We are recruiting to fill the position below:

Job Title: Supervisor

Location: Enugu
Employment Type: Full-time

Job Summary

• We are seeking a proactive and experienced Supervisor to oversee daily operations, ensure exceptional guest service, and support team performance across assigned departments.
• The ideal candidate will demonstrate strong leadership skills, attention to detail, and a commitment to maintaining the highest standards of hospitality.

Key Responsibilities

• Supervise and coordinate daily activities of staff to ensure smooth operations
• Monitor service delivery to ensure excellent guest experience at all times
• Train, coach, and motivate team members to achieve performance targets
• Handle guest inquiries, complaints, and resolve issues promptly and professionally
• Ensure compliance with company policies, health, safety, and hygiene standards
• Assist in scheduling staff shifts and managing attendance
• Conduct routine inspections to maintain cleanliness and operational standards
• Prepare reports and provide feedback to management on team performance and operations

Requirements

• Bachelor’s Degree or HND in Hospitality Management, Business Administration, or a related field
• 1–3years’ experience in a supervisory role, preferably in the hospitality industry
• Strong leadership, communication, and interpersonal skills
• Excellent problem-solving and decision-making abilities
• Ability to work in a fast-paced environment and handle pressure effectively
• Proficiency in Microsoft Office and hotel management systems is an added advantage

Key Competencies:

• Leadership and team management
• Customer service excellence
• Attention to detail
• Time management and organization
• Conflict resolution.

Application Closing Date
30th April, 2026.