Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Title: Supervisor, Back Office

Job Ref ID: 80442791A-0001
Location: Lagos
Job Type: Full-time
Business Segment: Personal & Private Banking

Job Description

• To process all payment types. To reconcile suspense accounts.
• To process payment instructions on bank and third-party applications.
• To liaise with third-payment vendor and internal stakeholders.
• To ensure prompt escalation of issues relating to payment and applications.

Job Responsibilities

• Create the environment for error and compliance free approach to work
• Delivering a consistent, reliable and cost-effective customer experience by achieving SLA of 98%
• Deliberate and strategic engagements with Internal stakeholders (CLIENT COVERAGE, GM, IS, COMPLIANCE, IT, OPC LEDGER, IBC, FRONT OFFICE)
• Automation of manual processes to achieve cost reduction and improve efficiency (list the various manual processes, partner with Change team to agree the UCOP and determine cost savings)
• 100% regulatory compliance and achieve zero regulatory infraction
• Curtail operational losses by proactively managing operations related incidents and eliminate fines/adverse commentaries.
• Ensure all the GL accounts are regularized daily.
• Proper validation of beneficiaries’ details on CTS and NIP validation to avoid paying wrong beneficiaries.

Requirements
Qualifications:

• First Degree

Experience:

• At least 2 years’ experience supporting banking operations

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Exploring Possibilities
• Following Procedures
• Interacting with People
• Making Decisions
• Meeting Timescales
• Producing Output
• Showing Composure
• Understanding People

Technical Competencies:

• Active Listening
• Banking Process & Procedures
• Customer Understanding (Consumer Banking)
• Difficult Calls Management
• Product Knowledge (Consumer Banking)
• Query Resolution
• Telephone Caller Handling

Application Closing Date
Not Specified.