Job Overview

• We are seeking suitable candidates with enterprenurial spirit, and a can-do attitude to fill the vacant role in the hospitality arm of our Business as a Hotel Marketer.
• The Hotel Marketer is responsible for developing marketing strategies, co-ordinating and generating sales lead with the aim of maximizing the company’s revenues by Identifying new markets, business opportunities and managing same to increase sales revenue.

Duties& Responsibilities

• Effectively develop & promote efficient marketing strategies that will help promote hotel products & services in line with company objectives.
• Plan & coordinate all sales activities with the aim of maximizing the hotel’s revenues by developing programs to increase occupancy and make profitable use of its facilities.
• Able to maintain awareness of the factors that influence the hotel industry and gain a deep understanding of the needs and attitudes of a hotel’s customers.
• Responsible for coordinating marketing and promotional activities to meet customer needs, working closely with other hotel staff to ensure customers satisfactory level is optimized.
• Have a clear understanding of the hotels business strategies, then set sales goals and determine action plans to meet those goals.
• Identify new markets and business opportunities and increase sales, and also implement all sales action plans.
• Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients.
• Able to provide Quick and timely responses, immediate communication to stakeholders, and develop professional long term business relationships with the aim of driving customer loyalty.
• Provide the highest quality of service to the customer at all times.
• Execute and support the Administrative & Operational aspects of sales activities (e.g. generating proposal, Corporate Rate Application letter, writing contract, customer correspondence).

Key Performance Areas

• Business Development
• Lead Generation
• Client Relationship Management
• New Accounts/ Clients Acquisition
• Ability to Close Deals
• Brand Management& Promotion
• Product/ Service Knowledge
• ndustry / Market Practices

Educational Requirement

• Level Required: Minimum of BSc or HND Degree, Membership of othercertification is an added advantage, but not compulsory.
• Areas of study preferred:  BSc/HND in Marketing or related field in similar role in related industries (Hospitality/ Travel Marketing/ PR)
• Experience: 5-7 + years experience in similar role in related industries ( Marketing/ Travel/ Hospitality)

Skills & Competency Requirement:

• Business and Industry Knowledge
• Analytical Skills
• Proven sales experience
• Ability to multi-task and handle heavy workload
• Organized, detail-oriented and results driven.
• Ability to communicate and build relationships with all levels of the organization
• People person and team player
• High degree of personal loyalty & integrity
• Act with integrity and inspire trust
• Self-starter and ability to work independently
• Entrepreneurial mindset.

Success Criteria:

• Quality & timely delivery on work targets/scopes
• Demonstration of organizational competencies and values
• Alignment with Brand Objectives
• Adaptation to Trends: ability to stay current with industry trends and incorporate relevant innovations into the creative process.
• Presents/implements reasonable ideas to improve efficiency and support the business strategy.
• Overall commitment to supporting the company’s vision

Responsibilities

• SME Sales
• Identify new opportunities for business growth
• Ability to sell to retail customers
• Actively monitor and provide timely support to merchants/clients
• Ability to Increase sales by cross-selling and up-selling company’s products to customers
• Ability to fulfill requests and provide services that best meet customers’ needs.
• Administering and ensuring compliance to all sales objectives.
• Manage Direct Sales of various products in a professional manner.

Requirements

• BSc / HND Holders
• 0-3 years of experience
• Candidates who already have an impressive client base of merchants and ability to sell bank’s product and services
• Must be passionate about sales.
• Should be Knowledgeable about the Sales role with a financial institution
• 30 years and below
• Effective communication skills
• Ability to document and maintain all records of sales activities
• High level of accountability, efficiency, and accuracy.

Job Overview

• The F&B cashier is instrumental to fulfilling the short/long term goals for the property and executing the F&B philosophy and brand.
• This position is responsible for creating an atmosphere that will inspire guests and associates to return.

Duties & Responsibilities

• Process sales transactions and calculate the cost of products or services. Accept payments.
• Calculate and return change when required by the payment method.
• Maintain adequate change denominations in the cash drawer and request additional change.
• Handle cash and credit transactions. Being a Food & Beverage Cashier maintains receipts, records, and withdrawals.
• May be responsible for checking materials and supplies and reporting when stock is low.
• Additionally, Food & Beverage Cashier may require a high school diploma or its equivalent.
• Manage transactions with customers using cash registers.
• Scan goods and ensure pricing is accurate.
• Collect payments whether in cash or credit.
• Issue receipts and change or tickets.
• Cross-sell products and introduce new ones.
• Maintain a positive work environment by working and communicating in a courteous and professional manner with all guests and co-workers.
• Forward resort, reservations, group business and special requests or functions to the Food and Beverages supervisor.
• 100% cash accuracy – works with Accounts office to correct deficiencies immediately.
• Proper use of POS including product and payment methods
• Product knowledge of all food and beverage menus – ability to make suggestions to guests
• Maintains cleanliness of facility
• While performing the duties of this job, the employee is regularly required to stand most of the day; the employee must regularly lift and/or move up to 50 pounds.
• While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, and extreme heat.
• The employee is occasionally exposed to risk of electrical shock and vibration.
• The noise level in the work environment is usually loud.

Key Performance Areas

• Accurate Product Knowledge
• Customer Centric
• Accurate Financial Record keeping
• Attention to Details
• Brand Management.

Requirements

• Level Required: Minimum of O’ Level or OND
• Experience: 2 years + experience in similar role in the hospitality industry.

Skills & Competencies:

• Friendly and positive attitude.
• Excellent customer service.
• Excellent English communication skills.
• Ability to make change.
• Basic math skills.
• Attention to detail.

Working hours:

• On shift basis, with options for off days. However, this will be communicated to the successful candidate before resumption.

Success Criteria:

• Ability to fulfil the short/long term goals of the brand.
• Ability to instill a strong atmosphere of service excellence.
• Demonstration of organizational competencies and values
• Alignment with Brand Objectives.
• Overall commitment to supporting the company’s vision.

Duties & Responsibilities

• Reconcile invoices and identify discrepancies.
• Create and update expense reports after daily physical stock checks in all income generating departments.
• Process reimbursement forms.
• Prepare bank deposits.
• Enter financial transactions into internal databases.
• Check spreadsheets for accuracy after daily audit checks.
• Maintain digital and physical financial records.
• Issue invoices to customers and external partners, as needed with approval form the General Manager and Accountant.
• Participate in quarterly and annual audits.

Key Performance Areas:

• Account Auditing
• Account Reconciliation
• Financial Reporting
• Financial Database Management
• Financial Records Management

Requirements

• Level Required: Minimum of BSc / B.A Degree

Areas of study preferred:

• B.Sc / B.A in Accounting or Finance from an accredited University.

Experience:
3+ years professional experience in a hotel /hospitality industry and preferably 30 years and above.

• Knowledge of bookkeeping procedure
• Familiarity with finance regulations
• Good math skills and the ability to spot numerical errors with excellent written and spoken English
• Hands-on experience with MS Excel and accounting software (e.g. QuickBooks)
• High level of organization skills
• Ability to handle sensitive, confidential information.

Skills & Competencies:

• Business and Industry Knowledge
• Analytical Skills
• Interpersonal communication
• Basic Auditing Skills
• Written and verbal communication
• Time management
• Basic (PC) computer knowledge
• Attention to detail
• Multitasking

Success Criteria:

• Quality & timely delivery on work targets/scopes
• Demonstration of organizational competencies and values
• Alignment with Brand Objectives
• Flexibility and demonstrated ability to follow the rules and regulations of the organization.
• Presents/implements reasonable ideas to improve efficiency and support the business strategy
• Overall commitment to supporting the company’s vision.

Job Overview

• The Head Cook is responsible for overseeing food preparation and also ensuring they are they are presented in an aesthetically pleasing way, while also coordinating the overall affairs of the kitchen.

Duties & Responsibilities

• Total management of the kitchen, preparing meals, handling inventory, stock management, making requisitions, costing and overall kitchen activities.
• Set up workstations with all needed ingredients and cooking equipment, and ensure the readiness of ingredients used in cooking (chopping and peeling vegetables, cutting meat etc.)
• Keep a sanitized and orderly environment in the kitchen by ensuring cooking utensils are clean before and after each use
• Ensure that food portions and food presentation meet company standards before they are served.
• Monitor Kitchen supplies and re-ordering stock as needed.
• Must be actively involved in menu planning and the training of new staff.
• Follow & Monitor recipes, including measuring, weighing, and mixing ingredients.
• Maintain food safety and sanitation standard.
• Follow proper handling and right temperature of all food products.

Requirements

• Level Required: Minimum of High School Diploma
• Area of study Preferred: SSCE / OND in Culinary / Hospitality Management

Experience:

• 5+ professional experience in similar role.

Skills & Competencies

• Business and Industry Knowledge
• Kitchen Inventorty control & stock Management
• Leadership Skills
• Food portioning & Presentation Skills
• Ability to prepare local & continental dishes.
• Proven work experience as a cook
• Ability to stand for long periods of time
• Ability to read and write is compulsory.
• Time management
• Attention to detail
• Multitasking

Success Criteria:

• Quality & timely delivery of order/tasks
• Demonstration of organizational competencies and values
• Alignment with Brand Objectives
• Adaptation to Trends: ability to stay current with industry trends and incorporate relevant innovations into work process.
• Presents/implements reasonable ideas to improve efficiency and support the business strategy.
• Overall commitment to supporting the company’s vision

Job Overview

• The Waiter / Waitress is responsible for ensuring guests have an excellent dining experience by providing stellar customer service.
• They greet guests, take meal orders and ensure smooth communication between the dining area and kitchen.

Duties & Responsibilities

• Greet and escort customers to their tables
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Prepare tables by setting up linens, silverware and glasses
• Inform customers about the day’s specials
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining and bar area
• Deliver checks and collect bill payments
• Carry dirty plates, glasses and silverware to kitchen for cleaning
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
• Follow all relevant health department regulations
• Provide excellent customer service to guests.

Key Performance Areas:

• Customer Service
• Timely Placement & Delivery of Order
• Cleanliness of Dining Area
• Menu Knowledge
• Upsell & Cross sell Products & Services.

Requirements
Level Required:

• High School Diploma / SSCE / OND
• 3+ years of professional experience in hotel /hospitality industry and preferably 30 years and above.

Skills & Competencies:

• Proven work experience as a Waiter or Waitress
• Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS)
• Basic math skills with excellent spoken and written English
• Attentiveness and patience for customers
• Excellent presentation skills (clean shaven, fresh body odor, neat etc.)
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
• Active listening and effective communication skills
• Team spirit
• Flexibility to work in shifts
• High school diploma; food safety training is an added advantage.
• Product knowledge of all food and beverage menus – ability to make suggestions to guests
• Maintains cleanliness of facility
• While performing the duties of this job, the employee is regularly required to stand most of the day; The employee must regularly lift and/or move up to 50 pounds.
• While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, and extreme heat. The employee is occasionally exposed to risk of electrical shock and vibration. The noise level in the work environment is usually loud.

Working hours:

• On shift basis, with options for off days. However, this will be communicated to the successful candidate before resumption.

Success Criteria:

• Ability to serve as SV Chromes ambassador, engaging the guest at every opportunity.
• Able to provide an excellent overall dining experience for our guests.
• Demonstration of organizational competencies and values
• Alignment with Brand Objectives
• Overall commitment to supporting the company’s vision.

Qualifications

• BSc Only (minimum of Second Class Lower)
• Age: Not more than 30 years

Experience:

• Minimum of a year bank sales experience

Deadline: Feb 14, 2024