Reports To: Manager – Conventional Media Management
Division: Marketing
Description

• Supervise the operations of media deployments, product launch and re-launch from end-to-end.
• Develop work implementation plan, ensuring it is in alignment with the media strategy and plan of the segment.
• Prioritize task and deliver on all assignment within set timelines.
• Maintain and build brand strength through advertising, media and any other marketing means, managing relationship with key media agencies/partners daily.
• Provide input into the development of Media plan that plays a role in effective and efficient delivery of media operations in Marketing & Strategy Divisions.
• Monitor projects and ensure they are delivered to budget and on time.
• Manage relationship with Marketing Finance and ensure POs and Invoices are available for projects in line with budget.
• Provide stakeholders with relevant information needed for proper and timely evaluation and execution of projects and plans.

Education:

• First degree in any related discipline
• Fluent in English

Experience:

3 – 7 years’ of experience in Marketing and Media discipline including:

• Experience in coordination and process improvement
• Customer support and understanding of consumer segment
• Experience in Telecommunications Industry
• Familiar with Microsoft tools, inclusive of Excel, PowerPoint, Teams, Word, Adobe.

 Reports To: Senior Manager Business Analytics

Division: Marketing

Mission
To support the business in understanding and utilizing business intelligence information in order to make informed decisions.

Description

• Translate business requirements into analytics use cases by participating in the development and review of user requirements and or functional specifications that relate to systems implementation and appropriate use.
• Participate in designing and implementation of BI software and systems, including integration with databases and data warehouses.
• Participate in the selection, blueprinting, requirements gathering, designing and rolling out BI solutions to end users and continually strive for a unified single version of truth across all business intelligence data used for business decision.
• Provide prompt resolution of BI systems issues related to integration of peripheral systems and ensure high levels of BI availability through support functions and in-depth testing.
• Ensure that Marketing & Strategy and MTNN business requirements for data and analytics are adhered to.
• Provide and articulate understanding of secondary data sources and knowledge of interoperability of data sources.
• Provide business hands-on training and first level application support on business intelligence applications.
• Ensure the integrity of enterprise data information by ensuring correct business rules are adhered to, product configurations are in line with the existing data structures to support business intelligence practice.
• Demonstrate broad understanding of best practices for data and analytics, business intelligence and  technologies to support business intelligence practice.
• Understand the telecoms data architecture landscape to derive value on data assets and support business decisions.
• Assist with the development of products services, strategic technology, gather and analyze data for strategic, operational and tactical decision making.
• Track and document changes project scope, identify potential crises, and devise contingency plans and update, prepare, forecast and distribute project status reports to stakeholders.
• Liaise with Information Systems (IS) and other commercial teams to ensure that MTNN requirements are met by the Enterprise Data Warehouse(EDW).

Education:

• First degree in any related discipline
• Fluent in English

Experience:
3 – 7 years’ experience which includes:

• Working understanding of Big Data platforms, relational databases, data analysis algorithms/techniques/tools
• Understanding of data warehousing, data mining and trend analysis
• Understanding of Project Management Framework
• Ability to use tools such as Power BI, SQL, Python etc.

Reports To: Manager Sales & Trade Development

Division: Sales and Distribution

• Confirm  that  sub dealers and dealer branches are contacted and stock receipt / movement verified Provide Informal training in shops on products, services and promotions being run by marketing ,channel or region and on the spot training/coaching of all visited outlets in territory ( 100% of all visited outlets in call cycle)
• Manage events and promos, generate sub-dealer specific promo specification and perform post-promo evaluation
• Provide weekly/monthly sales activity report, market intelligence report and initial report to Field Service Engineers on state of network in territory
• Monitor and report back on network quality and other sales impacting indices in territory covered
• Ensure call cycle time of 8-10 visit a day per territory or as business requires
• Identify, classify and support all players in channels of distribution and ensure  weekly / monthly database update
• Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
• Ensure information from Distributor Account Executive on Trade Partners product distribution is confirmed and relevant Sub Dealers followed up and provide weekly / monthly report
• Direct all channel participants to MTN identified growth area within your territory
• Establish consistent channel standards including branding as per channel recommendation.
• Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
• Support all identified outlets with 100% merchandizing as appropriate and defined.
• Manage stock in channel and provide appropriate reports as follows;
• Direct outlets with stock challenges to identified Trade Partners to ensure there is no stock out within assigned territories
• Obtain list of SIM distribution by Trade Partners from Distributor Account Executives  on an ongoing basis and report weekly
• Obtain and record info on stocking from ALL visited outlets in territory (where from, when, price, where to & why still pending >30days) and report weekly / monthly.
• Advice RSMs if there is need for focussed activity in territory to help move stock – As appropriate
• Provide training on site to Increase product knowledge
• Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
• Ensure info from DAE on TPs product distribution is confirmed and relevant Sub Dealers followed up and provide weekly / monthly report
• Ensure all visited outlets give info on where, when, price etc. of products and provide weekly report
• Query all products in channel older than 30 days from date of purchase and make report to the business on all such stock weekly
• Target 65% space within each outlet (Trade marketing team will measure)
• Support all identified outlets with 100% merchandizing as appropriate and defined.
• Ensure 100% POS Distribution to all channels of distribution within 14 days of release
• Ensure 100% replacement of expired, damaged or obsolete materials within territory and 100% removal of obsolete materials and messages
• Obtain info on stocking from ALL visited outlets in territory (where from, when, price, where to & why still pending >30days) – Record and report weekly / monthly.
• Confirm  that  sub dealers and dealer branches are contacted and stock receipt / movement verified  – Produce weekly report
• Ensure areas in your territory without adequate TP or sub dealer presence is filled by encouraging TP or sub dealers to move into area.
• Build relationship between lower and upper levels (i.e. between Authorize distributors and sub dealers), Support Trade partners and Sub dealers and link subs, retailers etc to Trade Partners and help nurture the relationship
• Resolve all issues/queries with regards to activations, products and promotions
• Ensure collaboration between sub subs, retailers etc to TPs and help nurture the relationship and increase RRP
• Gather market information and provide feedback to management
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Education:

• First degree  Preferably social sciences
• Fluent in English

Experience:

• 1-3 years’ experience in an area of specialisation; with experience working with others
• Experience working in a medium  organization
• Sales & Marketing experience in a fast moving consumer goods environment

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Reports To: Manager Customer Acquisition
Division: Sales & Distribution
Description

• Collect, analyze and interpret a wide variety of Channel data and develop weekly/monthly reports in preparation for business review meetings.
• Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.
• Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made.
• Prepare monthly, quarterly and year to date (YTD) measurement reports.
• Provide functional support to Customer Acquisition Manager
• Evaluate performance measured against SIM registration channel objectives   in the following areas:
• Trade Partner and Sub – Trade Partner  Environments
• Walk-in-Centers
• Mobile Lite
• Connect Stores and Connect Points

Other Sim Registration Agents

• Report and analyze SIM Card registration, SIMS availability/Supply and Distribution, Activations, Customer Retention/Churn trends and activity plans.
• Maintain Customer Acquisition Channel members’ database (SIM Registration Point and End Users Details).
• Establish and maintain contact with external intelligence both locally and internationally, and verify the authenticity of the information received
• Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.

Education:

• First degree in Economics, Business Administration, Accounting or any related discipline
• Fluent in English

Experience:

3-7 years’ work experience comprising:

• Experience working in a medium-sized organization:
• Project  planning  and reporting, sales/marketing or related function
• Experience using Data Mining Tools
• Telecoms experience would be an added advantage

go to method of application »

 Reports To: Manager Customer Acquisition

Division: Sales & Distribution

Description

• Collect, analyze and interpret a wide variety of Channel data and develop weekly/monthly reports in preparation for business review meetings.
• Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.
• Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made.
• Prepare monthly, quarterly and year to date (YTD) measurement reports.
• Provide functional support to Customer Acquisition Manager
• Evaluate performance measured against SIM registration channel objectives   in the following areas:
• Trade Partner and Sub – Trade Partner  Environments
• Walk-in-Centers
• Mobile Lite
• Connect Stores and Connect Points

Other Sim Registration Agents

• Report and analyze SIM Card registration, SIMS availability/Supply and Distribution, Activations, Customer Retention/Churn trends and activity plans.
• Maintain Customer Acquisition Channel members’ database (SIM Registration Point and End Users Details).
• Establish and maintain contact with external intelligence both locally and internationally, and verify the authenticity of the information received
• Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.

Education:

• First degree in Economics, Business Administration, Accounting or any related discipline
• Fluent in English

Experience:
3-7 years’ work experience comprising:

• Experience working in a medium-sized organization:
• Project  planning  and reporting, sales/marketing or related function
• Experience using Data Mining Tools
• Telecoms experience would be an added advantage

 Reports To: Manager Customer Acquisition

Division: Sales & Distribution

Description

• Collect, analyze and interpret a wide variety of Channel data and develop weekly/monthly reports in preparation for business review meetings.
• Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.
• Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made.
• Prepare monthly, quarterly and year to date (YTD) measurement reports.
• Provide functional support to Customer Acquisition Manager
• Evaluate performance measured against SIM registration channel objectives   in the following areas:
• Trade Partner and Sub – Trade Partner  Environments
• Walk-in-Centers
• Mobile Lite
• Connect Stores and Connect Points

Other Sim Registration Agents

• Report and analyze SIM Card registration, SIMS availability/Supply and Distribution, Activations, Customer Retention/Churn trends and activity plans.
• Maintain Customer Acquisition Channel members’ database (SIM Registration Point and End Users Details).
• Establish and maintain contact with external intelligence both locally and internationally, and verify the authenticity of the information received
• Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.

Education:

• First degree in Economics, Business Administration, Accounting or any related discipline
• Fluent in English

Experience:
3-7 years’ work experience comprising:

• Experience working in a medium-sized organization:
• Project  planning  and reporting, sales/marketing or related function
• Experience using Data Mining Tools
• Telecoms experience would be an added advantage

 Reports To: Manager Customer Acquisition

Division: Sales & Distribution

Description

• Collect, analyze and interpret a wide variety of Channel data and develop weekly/monthly reports in preparation for business review meetings.
• Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.
• Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made.
• Prepare monthly, quarterly and year to date (YTD) measurement reports.
• Provide functional support to Customer Acquisition Manager
• Evaluate performance measured against SIM registration channel objectives   in the following areas:
• Trade Partner and Sub – Trade Partner  Environments
• Walk-in-Centers
• Mobile Lite
• Connect Stores and Connect Points

Other Sim Registration Agents

• Report and analyze SIM Card registration, SIMS availability/Supply and Distribution, Activations, Customer Retention/Churn trends and activity plans.
• Maintain Customer Acquisition Channel members’ database (SIM Registration Point and End Users Details).
• Establish and maintain contact with external intelligence both locally and internationally, and verify the authenticity of the information received
• Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.

Education:

• First degree in Economics, Business Administration, Accounting or any related discipline
• Fluent in English

Experience:
3-7 years’ work experience comprising:

• Experience working in a medium-sized organization:
• Project  planning  and reporting, sales/marketing or related function
• Experience using Data Mining Tools
• Telecoms experience would be an added advantage

Reports To: Manager Brand Core

Division: Marketing
Description

• Develop and execute brand equity building strategies for Masterbrand.
• Support to manage strategic frame work for the development of Thematic, Voice propositions and Enterprise business campaigns.
• Monitor key market indices as they affect brand perception, preference, affinity, equity, revenue and market share.
• Assist in developing rollout plans and route to market strategy for all thematic campaigns.
• Assist in developing communication materials for all Voice proposition and Enterprise business campaigns.
• Develop, execute and manage brand equity and affinity growing projects and support segments on other brand building projects.
• Conceptualize consumer acquisition and usage increment promotions in conjunction with segment managers to leverage brand properties.
• Leverage MTNF initiatives to enhance brand equity (Develop cause marketing advertising campaign with Corporate Services).
• Supervise and manage all relevant advertising agencies with the brand manager.
• Manage production of advertising creative materials e.g. Outdoor, TV, press and Radio
• Monitor Competitor activities – (Other GSM Providers)
• Support Strategic Management of all thematic campaigns in building brand equity, voice proposition initiatives to stimulate adoption as well as Enterprise business campaigns to drive product awareness/adoption in business communities.
• Ensure prominent visibility of the MTN brand and other Voice/Enterprise business campaigns across the country, using both traditional and digital mediums of advertising.
• Manage documentation and coordination of the creative agency. Documentation will include but not restricted to ; raising contracts, process payment, resolve any issues etc.
• Develop communication messages that will position MTN as network of choice in the minds of individual customers and business entities thereby achieving mental leadership in the adoption of products, services and solutions.
• Manage both internal/External stakeholders’ requests within and outside the business such as Enterprise solution, Customer Relations, Sales and distribution, Corporate Communications, Regulatory bodies etc.
• Ensure compliance of the MTN brand CI rules across all branding materials; POS materials, merchandising materials etc.
• Ensure Thematic, Voice and  Enterprise business campaigns are deployed effectively to deliver business objectives to the brand.
• Effective monitoring of competitor’s activities and consumer promotions initiatives etc.
• Support in formulating marketing communication strategies for brand building initiatives to drive brand equity and TOMA
• Formulate communication strategies designed to drive adoption for voice propositions and Enterprise business offers.
• Coordinate all Advertising, Public Relations and Events related to thematic launches.

Education:

• First degree in Marketing, Economics or any other social science discipline
• Member of National Institute Of Marketing of Nigeria (NIMN)
• A professional qualification of CIM or any other marketing related professional body
• MBA will be an additional advantage
• Membership of APCON would be an added advantage.
• Fluent in English

Experience:

3 – 7 years’ experience in an area of specialization; with experience working with others

• Experience working in a medium to large organization
• Experience in brand management in a marketing department or advertising
• Experience of Brand strategy, Positioning, and Communication strategy with broad knowledge of brand management
• Excellent Marketing communication skills especially in the development of communication messages.
• Experience in stakeholder management/engagement
• Experience in FMCG or telecommunications market

Reports To: Manager CVM Analytics
Division: Marketing
Description

• Extract, analyze and interpret data and advanced analytical models to generate insight to aid marketing strategy and product development and implementation
• Work with campaign management team to understand customer needs and develop proactive and innovative data driven solutions and campaigns
• Analyze micro-profiles of all market segments, design models using customer profile attributes, and develop multiple scenarios to illustrate behavior patterns in creating, targeting, and positioning campaign strategies
• Conduct analyses with focus on experimental design, assessment, execution, and measurement of current marketing programs
• Evaluate proposed marketing programs and conduct behavioral, data mining, customer segmentation, predictive modelling, performance management, and other relevant statistical analyses related to proposed and current marketing programs
• Work closely with CVM stakeholders to understand and maintain focus on their analytical needs, including identifying critical metrics and KPIs, and deliver actionable insights to relevant decision makers.
• Summarize analytics findings and integrate with non-traditional data sources when appropriate, to enhance campaign development initiatives
• Develop and use all relevant metrics and measures to continually monitor inactivity and revenue generating base and take appropriate actions to ensure consistent usage and reduce inactivity
• Conduct analysis and present findings leading to improved customer identification, attraction and retention techniques and methodologies
• Collect, analyze, interpret, and summarize data in preparation for generation of statistical and analytical reports and provide intelligence that supports decision-making
• Proactively analyze data to answer key questions from stakeholders or out of shelf curiosity with an eye for what drives business performance, investigating and communicating areas for improvement in efficiency and productivity
• Support CVM commercial team to identify opportunity base for campaign creation.
• Utilize specified statistical software to analyze and interpret research data, as appropriate to the individual position.
• Understand customer demographics, usage, and behavior to drive decision making on retention and value creation.
• Provide support to campaign segmentation analyst as required.
• Contribute and participate in campaign idea generation meetings and cross functional Customer Lifecycle Management meeting as required

Education:

• First degree in Mathematics, Computer Science, Engineering, marketing or other Social Science disciplines
• Fluent in English

Experience:

3 – 7 years’ experience which includes:

• Experience working in a medium-sized organization
• Solid understanding of predictive analysis: predictive modelling, machine learning and data mining.
• Proficient in using two programming languages out of R, python, SAS and SQL
• Good understanding of customer data analysis, propensity modelling and segmentation techniques; excellent understanding of data manipulation and interrogation techniques.
• Good knowledge of statistical modeling techniques and algorithms.

Reports To: Manager Customer Analytics
Division: Marketing
Description

• Collect, analyze, interpret, and summarize data in preparation for generation of statistical and analytical reports and provide intelligence that supports decision-making.
• Coordinate data requests with respect to pre and post return on investment data extraction, data sample for analytics, and other ad-hoc requirements
• Maintain computerized collection and track relevant data and appropriate records of research methods and results
• Utilize specified statistical software to analyze and interpret research data, as appropriate to the individual position
• Extract qualifying data, based on defined campaigns and according to the approved campaign road map as well as manage and update engine room tools
• Provide support to campaign segmentation analyst as required
• Contribute and participate in campaign idea generation meetings and cross functional Customer Lifecycle Management meeting as required
• Develop and utilize data collection instruments and methods for the evaluation and quality control of research or operational data
• Perform Customer Lifecycle Management data analysis and requests
• Demonstrate broad understanding of Big Data end-to-end ecosystem and dependencies to identify trends in customer dynamics
• Interface with financial analysts and business units to understand their data requirements and reporting needs
• Liaise with product management managers to understand the data needed to support and monitor product performance
• Monitor network coverage and QoS to identify competitive weakness and strength areas

Education:

• First degree in Economics, Statistics, Mathematics, Computer science, Engineering, or any related field
• Fluent in English

Experience:

3 – 7 years’ experience which includes:

• 2 years in a business analyst or business analyst support role
• 2 years’ work experience within data analysis, programming, reporting or general business experience, including formal business/market analysis and data manipulation/mining experience
• Understanding of sales channel

 Reports To: Manager Customer Acquisition

Division: Sales & Distribution

Description

• Collect, analyze and interpret a wide variety of Channel data and develop weekly/monthly reports in preparation for business review meetings.
• Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.
• Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made.
• Prepare monthly, quarterly and year to date (YTD) measurement reports.
• Provide functional support to Customer Acquisition Manager
• Evaluate performance measured against SIM registration channel objectives   in the following areas:
• Trade Partner and Sub – Trade Partner  Environments
• Walk-in-Centers
• Mobile Lite
• Connect Stores and Connect Points

Other Sim Registration Agents

• Report and analyze SIM Card registration, SIMS availability/Supply and Distribution, Activations, Customer Retention/Churn trends and activity plans.
• Maintain Customer Acquisition Channel members’ database (SIM Registration Point and End Users Details).
• Establish and maintain contact with external intelligence both locally and internationally, and verify the authenticity of the information received
• Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.

Education:

• First degree in Economics, Business Administration, Accounting or any related discipline
• Fluent in English

Experience:
3-7 years’ work experience comprising:

• Experience working in a medium-sized organization:
• Project  planning  and reporting, sales/marketing or related function
• Experience using Data Mining Tools
• Telecoms experience would be an added advantage

 Reports To: Manager Customer Acquisition

Division: Sales & Distribution

Description

• Collect, analyze and interpret a wide variety of Channel data and develop weekly/monthly reports in preparation for business review meetings.
• Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.
• Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made.
• Prepare monthly, quarterly and year to date (YTD) measurement reports.
• Provide functional support to Customer Acquisition Manager
• Evaluate performance measured against SIM registration channel objectives   in the following areas:
• Trade Partner and Sub – Trade Partner  Environments
• Walk-in-Centers
• Mobile Lite
• Connect Stores and Connect Points

Other Sim Registration Agents

• Report and analyze SIM Card registration, SIMS availability/Supply and Distribution, Activations, Customer Retention/Churn trends and activity plans.
• Maintain Customer Acquisition Channel members’ database (SIM Registration Point and End Users Details).
• Establish and maintain contact with external intelligence both locally and internationally, and verify the authenticity of the information received
• Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.

Education:

• First degree in Economics, Business Administration, Accounting or any related discipline
• Fluent in English

Experience:
3-7 years’ work experience comprising:

• Experience working in a medium-sized organization:
• Project  planning  and reporting, sales/marketing or related function
• Experience using Data Mining Tools
• Telecoms experience would be an added advantage

Reports To: Manager Commercial and Indirect Sourcing
Division: Finance
Description

• Assess suppliers where necessary, evaluating their products and capabilities as suppliers; and review and compare supplier price quotation.
• Assess strategic, financial, accounting, tax or legal impact of procurement activities to ensure that policy is directed towards achieving the utmost benefit to the company.
• Validate and approve purchase orders within prescribed limits and escalate purchase orders above limits.
• Coordinate the monitoring of purchase orders raised on the computerized system.
• Ensure that complete records of Purchase Orders are properly kept (data packs) and ensure adequate documentation of buying activities in the Purchase Log.
• Review relevant procurement documentation including PR, PO and ensure all relevant information is properly captured on same and that user departments have access as may be required, for tracking.
• Coordinate and distribute RFQs amongst the Buyers and other staff for effective man-hour utilization, task clarity and efficient delivery of customer’s needs.
• Communicate procurement activities to user departments and liaise with all stakeholders to ensure that process efficiency is upheld.
• Ensure stakeholders compliance with policies and procedures and adherence with all SLAs relating to Procurement Unit.
• Ensure user department get their PR/PO issues resolved amicably.
• Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required

Education:

• First degree in any related discipline
• PGD, MBA and CIPS will be an added advantage
• Fluent in English

Experience:

3 – 7 years experience in an area of specialization; with experience in supervising others

• Experience working in a medium organization
• Experience in purchasing function,
• Proficient in MS Office Applications and other Microsoft tools
• Understanding of ORACLE FUSION and application

 Reports To: Manager Customer Acquisition

Division: Sales & Distribution

Description

• Collect, analyze and interpret a wide variety of Channel data and develop weekly/monthly reports in preparation for business review meetings.
• Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.
• Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made.
• Prepare monthly, quarterly and year to date (YTD) measurement reports.
• Provide functional support to Customer Acquisition Manager
• Evaluate performance measured against SIM registration channel objectives   in the following areas:
• Trade Partner and Sub – Trade Partner  Environments
• Walk-in-Centers
• Mobile Lite
• Connect Stores and Connect Points

Other Sim Registration Agents

• Report and analyze SIM Card registration, SIMS availability/Supply and Distribution, Activations, Customer Retention/Churn trends and activity plans.
• Maintain Customer Acquisition Channel members’ database (SIM Registration Point and End Users Details).
• Establish and maintain contact with external intelligence both locally and internationally, and verify the authenticity of the information received
• Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.

Education:

• First degree in Economics, Business Administration, Accounting or any related discipline
• Fluent in English

Experience:
3-7 years’ work experience comprising:

• Experience working in a medium-sized organization:
• Project  planning  and reporting, sales/marketing or related function
• Experience using Data Mining Tools
• Telecoms experience would be an added advantage

Reports To: Manager Customer Analytics
Division: Marketing
Description

• Define and implement promotions as required by Market Segments as well as organize road shows on new data products and services across the regions.
• Authorize outbound campaigns and conduct/monitor customer surveys and produce value-adding reports for informed decision-making on MTNN’s new and existing products in the Consumer portfolio on an ongoing basis
• Keep abreast of new telecoms marketing products, services and customer loyalty initiatives developed by competitors and other operators and recommend on appropriate actions to be taken.
• Ensure adherence to defined policies, procedures and quality standards as agreed within the department
• Provide information packs and FAQs to guide the deployment and use of new products and services
• Initiate communication on developed CRM strategy as well as liaise with technical teams on customer care and billing applications.
• Ensure sign off of product specifications and UAT reports
• Drive and participate actively in FUTs and provide resources for UAT and FUTs
• Liaise with technical teams on customer care and billing applications
• Monitor suppliers’ compliance with SLAs and business rules
• Guarantee quality assurance of new/existing products and services to ensure designs are line with segment strategy and objectives
• Participate in the design, development, management and monitoring of simple and complex products, services, and applications that meet the requirements of MTNN’s data customers
• Liaise proactively with, VAS Planning,  service creation, CR  and systems operations specialist from IS and NWG planning teams to ensure deep understanding of the configuration possibilities for features on the data platforms that can be quickly deployed to meet customer needs

Education:

• First degree in any related discipline
• Fluent in English

Experience:

3 – 7 years’ experience which includes:

• Minimum of 2 years UI/UX design experience for digital products or services.
• A portfolio of professional UI/UX design work for both web and mobile platforms.
• Working knowledge of the following technologies and software: Sketch, InVision, Visio, HTML, CSS (SCSS), iOS, Android, Design Systems, and Adobe Creative Suite.
• A team player but can work independently too.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks