26 Jan 2024

Submit CVs – New Recruitment at Max.ng (7 Positions)

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Job Description


MAX is on a mission to fix Africa’s notorious last-mile delivery and online-retail problems by using mobile and web platforms to connect consumers, retail businesses and independent drivers in real-time. We are eliminating all logistics and technology barriers that have historically prevented retail businesses in Africa from realizing their full pot…

Pipeline/Lead Conversion Manager

Description

  • Ensure the Implementation of stated team and company strategies, goals, objectives and procedures
  • Enforce the use of appropriate methods, frameworks and channels to source for prospective drivers.
  • Management of external relationships e.g. Corporatives and Transport Authorities
  • Optimise processes for effective and efficient budget use
  • Supervise and oversee the PCA team
  • Develop creative recruitment strategies, tactics, funnels and procedures, etc to attract and retain drivers
  • Ensure quick resolution of customer/driver problems and complaints to maximize satisfaction
  • Coordinate and drive sales effort with the team, drive conversion of inbound lead sales opportunities
  • Analyze the territory/market’s potential, track sales and status reports and communicate same with business
  • Keep abreast of best practices and promotional trends
  • Communicate the recruitment goals and objectives to recruiters
  • Maintain the internal candidate database (e.g. including contact information, geographical locations, and availability for new work, etc)
  • Communicate with the team to determine the effectiveness of recruitment plans and strategies
  • Research and recommend new sources for the recruitment of active and passive candidates
  • Create candidates’ personas, job descriptions, related materials as well as scout and ensure the documentation of candidates accordingly
  • Build networks to find qualified candidates and promote the company
  • Review applicants to evaluate their qualifications and whether they meet requirements
  • Manage and ensure that job inquiries are responded to
  • Coordinate the assessment of candidates’ background information, objectives and personality
  • Keep abreast of existing/new market practices
  • Research new ideas and anticipate future threats and opportunities
  • Analyze, identify and suggest untapped candidate pools
  • Work with asset manager to provide a consistent supply of driver capacity through contracts
  • Support in the building of a strong Riders/Driver community
  • Delegate responsibilities to ensure staff members grow as capable participants.
  • Understand recruitment and selection relatedness to workforce planning and its implications for productivity
  • Promote the company’s mission and values
  • Ensure the establishment and maintenance of a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labour regulations and business culture
  • Coaching, managing, counselling, appraising and disciplining employees
  • Developing, coordinating, enforcing and supporting systems, policies, procedures, and productivity standards

Requirements

  • Hands-on experience with creating effective Pipeline generation and conversion strategies.
  • Strong working knowledge of developing orientation systems and tools
  • Excellent organizational skills and attention to detail
  • Track record of managing Partners and 3rd Party vendors for multiple clients
  • Strong knowledge of recruitment practices, metrics, and guidelines.
  • Detail oriented
  • Excellent leadership and project management skills
  • Superb sales and management skills
  • Excellent verbal and written communication
  • Able to initiate and maintain strong relationships with people from all types of background
  • Strong problem solver, with hands-on approach to plan and execute well
  • A start-up attitude- willingness to work hard to get things done
  • Ability to make discretionary judgment and to manage and impart confidential information
  • A degree in Operations management, Supply Chain, Logistics or equivalent degree
  • 5+ years experience in sales, logistics, operations, channel development/ recruitment, preferably in a supervisory role
  • Experience in e-Commerce transport operations is an added advantage

 

Ride Testing Officer

Description

  • Actively engage prospective drivers and test general driving ability
  • Carryout visual acuity test, to check eye defects or otherwise
  • Conduct psychometric test for each prospective driver, to confirm mental health status
  • Ensure that cones are properly placed at adequate distance from each other
  • Check understanding of safety measures and driving laws
  • Confirm prospect’s reverse driving ability
  • Engage prospective driver and pass them onto the next of driver recruitment process
  • Conduct vision test and make recommendation
  • Deploy psychometric assessment
  • Document and report on prospects’ performance during tests

Requirements

  • Minimum 0-1 year experience in a similar role
  • Excellent oral and written communication skills.
  • Must understand the local dialect of the business territory. Proficiency in other languages is added advantage
  • Good analytical and organizational skills with experience
  • He/she should be able to enjoy clerical and administrative work with good planning and numeric skills
  • Must possess strong methodical approach to complete the assigned work
  • High Interpersonal skills
  • Maximum concentration over an extended period of time
  • Knowledge about highway code and all traffic and road-use rules
  • Ability to give clear instructions
  • Basic knowledge of vehicles
  • Must know how to ride a motorcycle or tricycle
  • Attention to details

 

Training and Onboarding Analyst (Hausa Speaking)

Description

  • Responsible for the training of potential candidates and onboarding successful Champions for MAX.
  • Track riders progress within the onboarding program.
  • Conduct orientation trainings to inform new hires about company policies and procedures.
  • Ensure new drivers are onboarded effectively and understand clearly the obligations detailed in the service contract.
  • Suggest periodic training for Champions e.g. health and safety.
  • Follow up to ensure a smooth application process and proper implementation of training.

Requirements

  • Experience with training/imparting knowledge.
  • Must understand and speak Hausa frequently.
  • Strong working knowledge of developing orientation systems and tools.
  • Excellent organizational skills and attention to detail.
  • Excellent verbal and written communication.
  • A start-up attitude- willingness to work hard to get things done.
  • Ability to make discretionary judgment and to manage and impart confidential information.

 

Vision Testing Officer

Description

  • Conduct visual acuity test, to check eye defects or otherwise
  • Enlighten prospects on the importance of good vision to successful riding and advise on practices that helps with good vision
  • Provide feedback to management for decision making based on experiences with visual testing
  • Keep abreast of advancement in visual testing and advise management on improved testing methods and equipment
  • Ensure good experience for prospects by ensuring they attended to in a polite and friendly manner
  • Respond to questions and provide guidance to prospects on all issues related to visual testing
  • Check understanding of safety measures and driving laws
  • Document and report on prospects’ performance during test

Requirements

  • Minimum 0-1 year experience in a similar role
  • Must understand the local dialect of the business territory
  • Proficiency in other languages is added advantage
  • Good analytical and organizational skills with experience
  • He/she should be able to enjoy clerical and administrative work with good planning and numeric skills.
  • Must possess strong methodical approach to complete the assigned work
  • Attention to details.
  • High Interpersonal skills
  • Maximum concentration over an extended period of time
  • Knowledge about highway code and all traffic and road-use rules
  • Ability to give clear instructions
  • Basic knowledge of vehicles

 

Field Operations Officer

Role Overview: 

  • We are looking to hire a reliable, smart and dedicated Field Operations Officer who will be responsible for the safety of champions, lives and properties of MAX.

What You’ll Do: 

  • Respond to emergency calls from Champions
  • Ensure champions follow rules and regulations as prescribed in the contract
  • Ensure MAX properties are not in the custody of the Law Enforcement agencies
  • Liaise with the Welfare officers concerning Champions
  • Maintain a register of First Aiders and ensure the adequate provision of first-aid and welfare facilities
  • Undertake daily safety inspections
  • Investigate or arrange for all accidents and near-misses be investigated and prepare report

Requirements

What You’ll Need:

  • Minimum of Ordinary Level Diploma or its equivalent
  • Minimum of two (2) years work experience
  • Safety Certificate is an added advantage
  • Ability to ride a two wheeler
  • Confident and outspoken
  • Ability to communicate well in language of the city and English
  • Knowledge of the city

 

Facility / Administative Supervisor

Description

  • Plan and coordinate installations and refurbishments e.g. heat, electricity, water, etc.
  • Coordinate maintenance of all appliances
  • Manage the upkeep of equipment and supplies to meet health, safety, government and environmental standards
  • Procurement of office items especially admin and cleaning tools at best prices
  • Ensure the safety and security of facility before closing for the day
  • Ensure the office is opened early in the morning and all facilities are operating as expected
  • Inspect the buildings’ structures to determine the need for repairs or renovation
  • Control activities like parking space allocation, waste disposal and building security
  • Allocate office space according to needs
  • Maintain the office and ensure that the office is clean at all times
  • Organization of company facilities and errands
  • Supervise cleaning activities
  • Ensure that security men are at all times functioning at their duty posts
  • Supervise all facilities staff (custodians, cleaners, security, groundskeepers, technicians, etc.) and external contractors
  • Advising business on increasing energy efficiency and cost-effectiveness
  • Draft reports and making written recommendations
  • Planning and forecasting future needs or repairs
  • Agree and oversee contracts with providers of service(s)
  • Review utilities consumption and strive to minimize costs.
  • Keep financial and non-financial records
  • Create and manage a facility budget (including costs for repairs and procurement)•Ordering of office supplies
  • Handle insurance plans and service contracts
  • Procurement of office items especially admin and cleaning tools at best prices

Requirements

  • A degree in related fields, minimum of a HND
  • Proven experience working in a similar role and knowledge in administrative or operational role
  • Demonstrated high computer literacy: particularly with programs in Microsoft Office
  • 4 years and above work experience
  • Ability to develop and maintain good working relationships
  • Ability to manage complex workload
  • Technical knowledge of building services
  • Problem Solving, Multi-tasking skills
  • Reasonable degree of Computer literacy
  • Detail oriented and organized
  • Team work
  • An ability to prioritize, plan and organize work in a busy environment
  • Commercial awareness
  • Record/book keeping skills
  • Interpersonal and communication (verbal and written) skills

 

Driver Welfare Analyst

Description

  • We are looking to hire an experienced Driver Welfare Analyst who will creatively oversee all aspects of our Champions welfare, monitor and attend to the request of our Champions
  • You will be a strategic thinker with strong organizational and problem-solving skills. You will have strong analytical mind and outstanding presentation skills. You will be highly analytical, a self-starter, results-oriented and able to thrive in an entrepreneurial and fast-paced environment.

What You will do:

  • Track Champion daily attendance and follow up on absent champions
  • Monitor turnover and retention rates amongst Champions
  • Appropriately attend to the requests of the Champions and follow through
  • Track and respond to all champions personal events e.g. leave, birthdays, deaths, accidents, etc.
  • Research and suggest Champions insurance options and HMO plans.
  • Follow through on Champions emergency issues e.g. Accidents, harassment, Law enforcement issues, etc. and escalate if necessary
  • Collection of fees for HMO, Group Life and Accident, and other forms of insurance enforced
  • Conduct exit interviews for champions, collate feedback and provide recommendations
  • Collect and collate information from champions and provide feedback to supervisor on issues that can be resolved.
  • Conduct champion surveys and analyze the data as well continuously determine new ways to increase and ensure retention.
  • Implement recognition and appreciation programs across the organization
  • Encourage champion networks and committee to foster a community

Requirements

  • Strong interpersonal and communication(written and oral) skills
  • Strong People Management skill
  • Strong Administrative skill
  • Employee engagement skill•Empathetic and approachable
  • Objective, understanding and resilient
  • Detail oriented
  • An ability to prioritize, plan and organize work in a busy environment.
  • Record/book keeping skills Required Qualifications
  • A degree in related fields, minimum of a HND
  • Proven experience working in / knowledge of a recruitment or analyst role
  • Demonstrated high computer literacy: particularly with programmes in Microsoft Office
  • At least a year and above work experience

Deadline: Not specified






Method of Application

Use the link(s) below to apply on company website.  



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