Description

The Service Delivery Lead is responsible for ensuring the effective delivery of IT services to meet business needs. This role is critical in driving service efficiency, maintaining compliance with service level agreements (SLAs), and fostering a culture of continuous improvement within the IT service delivery team. The ideal candidate will possess strong leadership and project management skills, a deep understanding of IT service management principles, and excellent communication skill to effectively convey complex concepts to technical and non-technical stakeholders.

Key Responsibilities

• Accountable for the Service Delivery function of the Dangote Group
• Ensure that trouble tickets are addressed to agreed service levels and contractual commitments through prioritization, incident recording, recognition, isolation, resolution and follow up.
• Ensure authorized users can request and receive standard services.
• Accountable for meeting systems infrastructure or operational Service Level Agreements established by the Head, Information Technology.
• Oversee staff scheduling to ensure Service Desk coverage during normal business hours and on-call support as required. Drive continual service improvement for key IT service management processes.
• Ensure weekly, and monthly statistics, status reports, and graphical reporting aids are completed.
• Oversee the implementation of changes and releases, ensuring minimal disruption and adherence to change management processes
• Monitor effectiveness of the Service Desk and Service Integration functions and make recommendations and own improvement initiatives.
• Determine problem priority, service levels and remedial actions.
• Accountable for the creation and maintenance of the overall service measurement framework
• Conduct root cause analysis and implement preventive measures.
• Review the service dashboard and service performance reports.
• Ensure consistency between the service catalogue and the overall service portfolio.
• Ensure that the service catalogue information is aligned to the IT Strategy & to business priorities.
• Escalate incidents and problems to third party providers as required.

Requirements

• Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field. Master’s degree preferred.
• Certifications: ITIL certification or equivalent preferred.
• Minimum of 7-10 years in IT service delivery or a related field, with at least 4 years in a leadership or managerial role.
• Proficiency in IT Service Management Tools and Technologies: • Experience with service management platforms and tools. • Knowledge of ITIL Framework and understanding of ITIL principles and best practices. • Experience in managing and improving ITIL processes relating to service delivery (Incident, Problem, and Change Management Processes)
• Proficiency in managing multiple projects, prioritizing tasks, and meeting deadlines.
• Excellent verbal and written communication skills, with the ability to convey complex concepts to technical and non-technical stakeholders.
• Proven ability to lead, manage, and mentor a team, fostering a positive and collaborative work environment.
• Strong analytical and problem-solving skills, with the ability to conduct root cause analysis and implement preventive measures.
• Experience managing third-party service providers and ensuring compliance with contractual obligations.
• Strong focus on customer satisfaction and ability to manage customer expectations effectively.
• Ability to adapt to changing business needs and work in a fastpaced environment.

Key Performance Indicators (KPIs):

• Service Level Agreement (SLA) Compliance: Percentage of IT services meeting or exceeding agreed-upon SLAs.
• Incident Resolution Time: Average time taken to resolve incidents from initial report to resolution.
• Customer Satisfaction: Customer satisfaction scores based on regular surveys and feedback.
• Incident Response Time: Speed of detecting and resolving security incidents.
• Change Success Rate: Percentage of changes successfully implemented without causing incidents or service disruptions.
• Problem Management Effectiveness: Reduction in recurring incidents through effective problem management and root cause analysis.
• Service Availability: Uptime percentage of critical IT services and systems.
• Continuous Improvement Initiatives: Number and impact of initiatives aimed at improving service delivery efficiency and effectiveness.

Description

The IT Security Analyst (Penetration Testing) is tasked with identifying and mitigating security vulnerabilities within Dangote’s IT infrastructure. This role involves planning and conducting penetration tests, analyzing findings, and collaborating with teams to implement security enhancements. The ideal candidate will have a solid background in cybersecurity, expertise in penetration testing tools and methodologies, and excellent problem-solving abilities.

Key Responsibilities

• Conduct penetration tests on networks, applications, and systems within the organization to identify vulnerabilities.
• Systematically identify, document, and prioritize security weaknesses and potential risk.
• Perform in depth vulnerability assessments using both automated and manual tools and techniques.
• Analyze and interpret test assessment results to provide actionable recommendations.
• Prepare comprehensive reports detailing application and infrastructure security status, associated risks, and recommended remediation actions.
• Maintain accurate and thorough documentation of all penetration testing activities and results.
• Work closely with IT and development teams to address and remediate identified vulnerabilities.
• Provide expert guidance on implementing security best practices and secure coding standards.
• Effectively utilize and maintain penetration testing tools and software to ensure optimal performance.

Requirements

• Minimum of 5-7 years in information security, cyber security or any related field.
• Relevant certifications such as OSCP, GIAC Penetration Tester (GPEN), CEH or any similar certifications are preferred.
• Minimum of 5-7 years in information security, cyber security or any related field
• Proficiency with emerging pen testing tools such as Metasploit, Burp Suite, Nessus, Nmap, Wireshark, and Kali Linux.
• Experience with vulnerability scanning tools and manual assessment techniques.
• Deep understanding of network protocols, architectures, and security controls, with the ability to identify and mitigate network vulnerabilities.
• In-depth knowledge of secure coding practices and advanced application security testing methodologies
• High proficiency in scripting languages such as Python and PowerShell, and programming languages including Java and C++.Operating Systems:
• Experience with multiple operating systems, including Windows, Linux, and macOS.
• Exceptional analytical and problem-solving abilities to identify and address security vulnerabilities.
• Excellent verbal and written communication skills for preparing reports and explaining findings to technical and non-technical stakeholders. • Strong attention to detail to ensure thorough and accurate testing and reporting.
• Ability to work collaboratively with cross-functional teams to implement security improvements.
• Capacity to adapt to evolving security threats and changing organizational needs.

Key Performance Indicators (KPIs):

• Identify and report security vulnerabilities during penetration tests.
• Incident Response Time: Achieve high turnaround
• 100% coverage of critical systems and applications in penetration testing cycles.
• Reduce the number of security incidents through effective penetration testing and remediation.
• Optimize and effectively use 95% of the penetration testing tools available.
• 100% accuracy in penetration testing reports and documentation.
• Implement improvements based on feedback from post-testing reviews and emerging threat analysis.

Description

The Information Security Manager oversees Dangote security strategy, including policy development, incident response, and compliance. This role leads a team, manages security technologies, conducts risk assessments, and collaborates with various departments to maintain robust security measures. The ideal candidate will have extensive experience in information security management, a proven track record in risk management and compliance, and strong leadership and communication skills.

Key Responsibilities

• Security Architecture design – Design, Develop and maintain the organization’s security architecture, including network, system, and application security.
• Design and implement security solutions that are scalable, reliable, and easy to use.
• Security Policy documentation and review – Develop and implement a comprehensive information security program that includes policies, procedures, and protocols to ensure the confidentiality, integrity, and availability of the organization’s information systems and data.
• Security Auditing and Reporting – Conduct regular security audits to identify vulnerabilities and threats to the organization’s information and technology assets.
• Conduct risk assessments to identify potential security vulnerabilities and develop mitigation strategies.
• Development of an OT / IoT Security plan and roadmap – Design and implement security solutions for OT and IoT systems that are scalable, reliable, and easy to use.
• Perform vulnerability assessments and penetration testing to identify potential security weaknesses in our OT and IoT systems.
• Developing and Implementing security framework, policies, processes/procedures and guidelines -Collaborate with other IT teams to ensure that security controls and measures are integrated into our systems and applications.
• Evaluate and recommend security technologies, such as firewalls, intrusion detection systems, and security information and event management (SIEM) systems.
• Security team Management – Manage a team of information security professionals to identify and mitigate security risks, monitor security incidents, and provide effective security solutions to the organization.
• Stay up-to-date with emerging security threats and trends and recommend appropriate measures to mitigate risks.

Requirements

• Bachelor’s degree in computer science, Information Technology, Cybersecurity, or any related field. Master’s degree preferred.
• Relevant certifications such as CISA, GIAC, NIST, or equivalent.
• Minimum of 7-10 years of experience in information security or a related field.
• At least 3 years of experience in a managerial or leadership role, overseeing security teams and initiatives.
• Proven track record in developing and implementing security policies, procedures and strategies.
• Security Tools and Technologies:
• Proficiency with firewalls, Identity management with Microsoft entra, SIEM, encryption, antivirus, etc.
• Security Frameworks and Standards: In-depth knowledge of ISO 27001, NIST, NICE Framework.
• Incident Response and Management: Expertise in developing and executing incident response plans and handling breaches.
• Risk Management and Compliance: Strong understanding of risk assessment, mitigation, and regulatory compliance.
• Network and Application Security: Familiarity with best practices in network security, application security, and cloud security.
• Proven expertise in developing and executing strategic incident response plans that significantly reduce the organization’s response time to security breaches.
• Demonstrated ability to lead thorough investigations, implement corrective actions swiftly, and conduct post-incident analysis to prevent recurrence.
• Successful track record in minimizing the impact of security incidents, ensuring business continuity, and improving the overall security posture of the organization.
• Proven ability to lead, manage and mentor a team of security professionals, fostering a collaborative and high-performance work environment.
• Demonstrates strong decision-making capabilities, strategic vision, and the ability to navigate complex security challenges, ensuring the team’s alignment with the organization’s security objectives and overall mission.
• Excellent verbal and written skills to convey complex security concepts clearly.
• Proficiency in managing multiple projects, prioritizing tasks, and meeting deadlines.
• Strong interpersonal skills for stakeholder management and promoting a security culture.

Key Performance Indicators (KPIs):

• Incident Response Time: Speed of detecting and resolving security incidents.
• Security Training: Effectiveness of security awareness programs.
• Skills and Competencies
•  Minimum of 7-10 years of experience in information security or a related field.
• At least 3 years of experience in a managerial or leadership role, overseeing security teams and initiatives.
• Proven track record in developing and implementing security policies, procedures and strategies. Job Responsibilities
• Security Architecture design – Design, Develop and maintain the organization’s security architecture, including network, system, and application security.
• Design and implement security solutions that are scalable, reliable, and easy to use.
• Compliance Rate: Adherence to security policies and regulations.
• Vulnerability Remediation: Efficiency in identifying and fixing vulnerabilities.
• Audit Outcomes: Results and improvements from security audits.
• Risk Assessments: Regularity and thoroughness of risk assessments.
• Patch Management: Timeliness of system and application patching.
• Employee Training: Number of employees trained in security practices.
• Reporting: Accuracy and timeliness of security metrics and reports.

Description

The IT Compliance Specialist is responsible for ensuring that Dangote’s IT systems and processes comply with regulatory standards and internal policies. This role involves conducting audits, risk assessments, and implementing compliance programs to safeguard data integrity and security. The ideal candidate will have a strong understanding of compliance frameworks, exceptional analytical skills, and the ability to effectively communicate compliance requirements to stakeholders.

Key Responsibilities

• Develops initiates, maintains, and revises policies and procedures for Information Security, Business Continuity and Quality assurance operation of the IT Compliance Program and its related activities to prevent illegal, unethical, or improper conduct.
• Responds to alleged violations of rules, regulations, policies, procedures, and Standards of Conduct by evaluating or recommending the initiation of investigative procedures.
• Ensures that compliance Issues/concerns within Dangote are being appropriately evaluated, investigated and resolved. • Identifies potential areas of compliance vulnerability and risk; develops and recommends corrective action plans for resolution of problematic issues and provides general guidance on how to avoid or deal with similar situations in the future.
• Provides reports regularly, and as directed or requested, to keep senior management informed of the operation and progress of compliance efforts.

Requirements

• Bachelor’s degree in information management system, Computer Science, Cybersecurity, or a related field. Master’s degree preferred.
• Relevant certifications such as CISA, CRISC, CISM, or CISSP preferred.
• Minimum of 5 years in IT compliance, risk management, or a related field.
• In-depth understanding of regulatory standards and frameworks such as GDPR, HIPAA, PCI-DSS, ISO 27001, SOX, and NIST.
• Proficiency in using relevant tools and methodologies for conducting IT audits and risk assessments, such as Nessus, Qualys, and OpenVAS.
• Strong knowledge of IT infrastructure, including servers, networks, databases, and cloud services.
• Understanding of IT service management (ITSM) and IT governance frameworks (e.g., COBIT).
• Knowledge of data protection principles and practices, including data classification, data loss prevention (DLP), and secure data handling.
• Experience with compliance management and governance, risk, and compliance (GRC) tools
• Proficiency in vulnerability management tools and practices to identify, assess, and remediate vulnerabilities.
• IT compliance policies and procedures to reflect current regulations and best practices.
• Experience with preparing and submitting regulatory compliance reports and documentation.
• Knowledge of tools and techniques for ongoing compliance monitoring and reporting.
• Exceptional analytical and problem-solving skill to identify and mitigate compliance risks.
• Excellent verbal and written communication skills for effectively conveying compliance requirements and findings.
• Strong attention to detail to ensure accuracy and thoroughness in compliance activities.
• Ability to work collaboratively with cross-functional teams and stakeholders.
• Adaptation to changing regulatory environments and organizational needs.

Key Performance Indicators

• High compliance internal audit Score
• Adherence to compliance policies and procedures.
• Resolve compliance incidents within the designated timeframe.
• Risk assessment on critical IT systems.
• Ensure Third-Party Compliance
• Continuous Improvement

Description

The IT Application Specialist is responsible for designing, developing, and maintaining Dangote’s software applications for enhanced business operations. This role involves leveraging artificial intelligence and machine learning technologies to create innovative solutions, managing software applications, and supporting users. The ideal candidate will possess strong technical skills, a deep understanding of software development principles and AI frameworks

Key Responsibilities:

• Design, code, test, and deploy software applcation in line with business requirements
• Maintain and enhance existing software applications to improve performance and functionality.
• Collaborate with business analysts and stakeholders to gather and analyze requirements.
• Translate business needs into technical specifications.
• Maintain and enhance existing software applications to improve performance and functionality.
• Troubleshoot and resolve application issues in a timely manner.
• Develop and maintain APIs to integrate with software applications and other systems.
• Ensure seamless data flow and interoperability between applications.
• Stay updated on the latest software development technologies and industry trends.
• Recommend and implement improvements to enhance software performance and user experience.
• Create and maintain comprehensive documentation for software applications.

Requirements

• Bachelor’s degree in Computer Science or related field
• Minimum of 5-7 years in application development
• Relevant certifications such as Microsoft Certified Azure Developer Associate, AWS Certified Developer, Azure AI Developer, CSE or similar software engineering certification are preffered.
• Experience with development framework and libraries such as .NET, Angular, React or Django.
• Experience in integrating APIs with other systems and applications.
• Strong knowledge of IT systems and applications
• Excellent verbal and written communication skills for interacting with users and stakeholders.
• Effective collaboration skills to work with cross-functional teams.
• Flexibility to adapt to changing technology and business needs.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Key Performance Indicators

• Application Uptime: Maintain high application uptime
• Incident Resolution Time: Resolution of application related incidents
• User Support Satisfaction: Achieve user support satisfaction rating of 95%
• Adhere to security and regulatory compliance
• Maintain a low defect rate on deployed applications
• maintain application uptime of 99.9% or higher.

Deadline: Not specified