Job Description

• As a Customer Service / Store Sales Representative with our Client’s Beauty care brand, you will be the face of the brand, responsible for providing outstanding administrative and customer caresupport and driving sales growth.
• Your role will involve welcoming and engaging with customers, assisting them in making informed choices about the products, and ensuring their overall satisfaction.

Key Responsibilities

• Customer Engagement: Interact with customers in a friendly and professional manner, both in person and over the phone.
• Product Knowledge: Develop in-depth knowledge of our skin care products and their benefits to effectively assist customers.
• Sales: Actively promote and sell our products to meet or exceed sales targets.
• Customer Support: Address customer inquiries, resolve issues, and provide guidance on product selection and usage.
• Visual Merchandising: Maintain visual merchandising standards in the store, ensuring a visually appealing and well-organized display.
• Inventory Management: Assist in managing inventory levels and stock replenishment.
• Payment Processing: Handle cash and electronic payments accurately and securely.
• Dress Code: Maintain a very good dress sense and adhere to the brand’s dress code standards.

Requirements

• Bachelor’s Degree from a reputable institution.
• 0 – 2 years work experience.
• Completion of the NYSC (National Youth Service Corps) program is mandatory.
• Should be available to work Monday to Saturday, 9:00am-5:00pm
• Exceptional interpersonal and communication skills.
• Proven track record in administrative or customer service roles.
• Excellent dress sense and grooming standards.
• Enthusiastic, proactive, and results-oriented.
• Ability to work well in a team and independently.
• Familiarity with point-of-sale (POS) systems is a plus.
• Should be social media savvy.

Job Description
The Retail operation manager is responsible in overseeing daily operations, managing resources efficiently, optimizing processes, ensuring quality standards are met, and working towards achieving the company’s goals. Operations lead and coordinate teams, monitor performance and implement changes to ensure productivity and profitability.

Resonsibilities

• Follow up with all maintenance related issues for the office
• Training Employee on operational policy
• Day to day monitoring of stores and office
• Monitoring of the CCTV cameras
• Documentation of forms & office
• Documentation of all gate passwords and system passwords(filed)
• Liaise with external works to get items for the office
• Creation of new company emails
• Ensure all office appliance are functioning
• Work with media team.
• Supervise the office assistants through the receptionist
• Work hand in hand with boss.

Job Description

• As a Customer Service / Store Sales Representative with our Client’s Beauty care brand, you will be the face of the brand, responsible for providing outstanding administrative and customer caresupport and driving sales growth.
• Your role will involve welcoming and engaging with customers, assisting them in making informed choices about the products, and ensuring their overall satisfaction.

Responsibilities

• Customer Engagement: Interact with customers in a friendly and professional manner, both in person and over the phone.
• Product Knowledge: Develop in-depth knowledge of our skin care products and their benefits to effectively assist customers.
• Sales: Actively promote and sell our products to meet or exceed sales targets.
• Customer Support: Address customer inquiries, resolve issues, and provide guidance on product selection and usage.
• Visual Merchandising: Maintain visual merchandising standards in the store, ensuring a visually appealing and well-organized display.
• Inventory Management: Assist in managing inventory levels and stock replenishment.
• Payment Processing: Handle cash and electronic payments accurately and securely.
• Dress Code: Maintain a very good dress sense and adhere to the brand’s dress code standards.

Responsibilities

• The Operations Manager will manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control, and safety measures as established and set for the Operations Department.
• Ensure safe and efficient operations. Serve as a company representative on regulatory issues.
• Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems.
• Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws.
• The specific duties of an Operations Manager include formulating strategy, improving performance, procuring material and resources.

Job Responsibilities

• The Quality Control role in a fashion house is a Middle Level role and requires a high level of attention to company needs, and communication to relevant staff.oversees quality standards to ensure the company delivers the highest quality goods or services.
• Their duties include data analysis, managing product testing and monitoring all quality factors.
• Quality Control Manager career require extensive QC experience.
• If the candidate hasn’t served as a QC manager in the past, they should have years of experience in the QC field with progressive responsibilities.
• It’s also useful to have experience in the specific industry so the candidate understands the quality assurance requirements for the industry.
• Candidates should also have at least some supervisory or training experience since they work extensively with employees throughout the company.

Key Performance Indicators:

• Gaining an understanding of clients’needs and requirements, and communicating same and the quality standards to the production units.
• Inspecting final outputs, comparing them to requirements, and approving or rejecting final products.
• Monitoring the production phase at various levels to identify any deviations from quality standards.
• Carrying out quality assessment measures of all the products ready to be delivered to clients
• Resolving quality-related issues while adhering to deadlines
• Providing training to the quality assurance team
• Prepare documentation of the inspection process, which includes detailed reports and performance records of the product
• Assist in the development of needed records and standards and maintain accurate and detailed files as required.
• Guide the production team on the quality control issues to enhance the quality of products
• Monitor customer satisfaction levels
• Investigate (and correct) customer issues and complaints relating to quality.
• Ensure staff in the Production team follow all procedures to the standard of the company
• Conducting market research to identify new trends, fabrics and techniques, and seeking design inspiration.
• Efficiently manage graphics and design teams or Outsourced vendors
• Collaborate with Factory Manager, Customer Service Officer, and Finishing team to ensure designs succeed and messages are properly delivered to customers.
• Make deliveries to clients when the need arises
• Researching current fashion trends and determining what consumers will like
• Collaborate with the design team to develop ideas for new products based on research data
• Maintain relationships with vendors, suppliers and models
• Carry out any other functions that may be determined necessary and communicated to you by the Operations manager and Founder.

Responsibilities

• Content Creation and Social media management of the company’s social media pages.
• Providing administrative support to the CEO.
• Providing general operational and clerical support to the team.
• Screen and direct phone calls and distribute correspondence.
• sending email and analyzing both internal and external communication

Requirements

• Proven experience working in the fashion industry in admin, operations or related roles.
• Should be highly Organised and creative.
• Must have excellent content creation and social media skills ( making Videos, taking pictures, creating post and replying DM).
• Effective communication skills.
• Strong passion for fashion and design.
• Should be available to work Monday to Saturday with one day off in a weekly.
• Minimum of 4 years experience in adminstration or operational related roles.
• Bachelor’s Degree

Benefit

• We offer competitive salary and benefits.

Responsibllities

• Ability to identify different grades and styles of human hair
• Ability to give consultation to clients on the quality, style and length of hair that fits their style and occasion
• Ability to carry out Quality on wigs making and styling
• Managing the hair store
• Recruiting and managing wiggers and stylist
• Inventory management
• Book keeping
• Customer relations
• Content Creation.
• Store facility management.

Qualifications

• Good Content creation skills
• Ability to relate well with customers
• Strong management skills