Are you an experienced Customer Service Officer?

We have an exciting opportunity for you!

Responsibilities Include:

• Ensure effective and timely service delivery to customers at all customer service unit.
• Ensure efficient Turn Around Time (TAT)in line with service level agreements.
• Ensure timely and error free processing.
• Ensure timely execution of end-of-day procedures including reports.
• Ensure effective utilization- of-physical assets at the Customer Service Unit
• Recommend Process Improvements as it relates to Customer Service in a bid to ensure service efficiency and cost minimization.
• Ensure Zero Fraud Tolerance and Regulatory Infraction
• Effective Cost Management to ensure that Customer Service sub-units are efficient.
• Perform Account maintenance function which includes account upgrade and update, stop cheques, standing instruction, internet banking, Account restriction request and removal etc.)
• Drive digital adoption in the branch.
• Maintain and update customer files

Requirements

Education/Qualification

• A Bachelor of either Finance, Business Administration, Economics, or any related field.

Experience

• Minimum of 2 years’ banking experience in Customer Service.

Benefits

• What’s in it for you?
• Limitless Growth.
• Positive and Inclusive Work Environment.
• Tailored Rewards and Recognitions.
• Continuous learning environment.
• Health and Wellness Benefits.

Are you an experienced Cash Officer?

We have an exciting opportunity for you!

Key Responsibilities & Duties Include:

• ATM cash loading/Reconciliation
• Optimizing of Cash in vault
• Supervising/Coordination of Cash sorting related activities
• Ensure proper maintenance of Various Records/Registers
• Supervising all tellering activities
• Ensure effective and timely service delivery to customers at all customer service unit.
• Ensure efficient Turn Around Time (TAT)in line with service level agreements.
• Ensure timely and error free processing of transactions.
• Ensure timely execution of end-of-day procedures including reports.
• Ensure Zero Fraud Tolerance and Regulatory Infraction
• Serve as back up to the Head, Cash Management and Branch Operations

Requirements

Education/Qualification

• A Bachelor of either Finance, Business Administration, Economics, or any related field.

Experience

• Minimum of 2 years’ banking experience in Cash Management.

Benefits

What’s in it for you?

• Limitless Growth.
• Positive and Inclusive Work Environment.
• Tailored Rewards and Recognitions.
• Continuous learning environment.
• Health and Wellness Benefits.

Job Description

Are you an experienced Cash Management Officer?

We have an exciting opportunity for you!

Responsibilities Include:

• Ensure effective administration of the cash management and vault access control
• Regular review of reports and internal ledgers
• Create a positive, supportive, and collaborative work environment for efficient internal customer service delivery.
• Ensure Prompt rendition of all required regulatory and internal reports.
• Availing Branch-wide Transaction Approval
• Customer Service Benchmarking Standards Maintenance
• Customer Complaints Management
• Coordination of Bank-wide Cash Management Unit
• Proofs Preparation and Transactions Reconciliation
• Regulatory compliance and monitoring
• Builds Customers Interest in the Bank’s Products and Services
• Drive digital adoption in line with the Bank’s strategy

Requirements

Education/Qualification

• A Bachelor of either Finance, Business Administration, Economics, or any related field.

Experience

• Minimum of 3 years’ banking experience in Cash Management, Customer Service and Branch Operations.

Skills

• High Integrity
• Excellent Leadership and People management skills
• Good Interpersonal skills
• Pressure Management Ability
• Attention to details.
• Time management skills
• Strong analytical and data processing skills
• Good Customer relations management skills
• Good communication and Problem-solving skills.
• Knowledge of bank products and services
• knowledge of operational risk management
• Flexibility and adaptability to think and act quickly in situations.
• Knowledge of banking regulations, compliance requirements and best practice.

Key Responsibilities & Duties

• Ensure effective administration of the cash management and vault access control
• Liaise with all internal and external auditors to ensure there are no exceptions or penalties/fines.
• Regular review of reports and internal ledgers.
• Ensure all possible failure points/lapses in branch operations are identified and resolved.
• Create a positive, supportive, and collaborative work environment for efficient internal customer service delivery.
• Ensure Prompt rendition of all required regulatory and internal reports.
• Business Office Staff supervision and coordination
• Availing Branch-wide Transaction Approval
• Customer Service Bench marking Standards Maintenance
• Customer Complaints Management
• Ensure adequate training for all staff
• Coordination of Bank-wide Cash Management Unit
• Proofs Preparation and Transactions Reconciliation
• Regulatory compliance and monitoring
• Builds Customers Interest in the Bank’s Products and Services
• Drive digital adoption in line with the Bank’s strategy

Requirements

Education/Qualification

• A Bachelor of either Finance, Business Administration, Economics, or any related field.

Experience

• Minimum of 5 years’ banking experience in Branch Operations.