Glovo – We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Hispanic America and Africa. With food at the core of the business, Glovo delivers any product within your city at any time of day. Our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the job of their lives. A job where you’ll be challenged and have the most fun working in through tech-enabled experiences.

We are recruiting to fill the position below:

Job Title: Store Manager – MFC (They / She / He)

Location: Lagos, Nigeria
Category: Q-Commerce

Your Mission

• In Glovo, we want to change the way consumers buy groceries, and we believe that if we want to revolutionize the industry, we need to deliver a WOW experience to our clients.
• To reach this WOW effect you will be managing and coordinating one of our darkstores focusing on safety, quality, customer experience, productivity, and fun. On a daily basis, you can expect to:
  • Ensure a safe work environment for all of your team
  • Review the work forecasts and determine productivity requirements to produce during the day to meet the overall building objectives.
  • Proactively identify and lead process improvement initiatives
  • Balance labor, ensuring that you are operating a balanced and efficient Micro Fulfillment Center while meeting all production goals
  • Embrace a start-up mentality and emphasize Glovos’ Core Values
  • Control inventory levels and make orders accordingly

The Journey

• Responsible for at least one Micro Fulfillment Center.
• You are responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs.
• Motivating, coaching, reporting, and providing feedback on pickers’ performance continuously.
• Coordinate physical and virtual workflows, or flow of orders and materials to ensure products are dispatched on time.
• Allocate labor, lead meetings, direct and assign job duties for pickers.
• Perform in-depth problem-solving in all areas to ensure successful and continuous operations.
• Report and escalate systemic issues to management as necessary and in a timely manner
• Review and update Standard Operating Procedures according to Glovo best practices
• Fully understand processes and daily goals, and make recommendations to improve performance
• Identify, address, and resolve safety hazards within the Micro Fulfillment Center.
• Perform administrative duties, and additional functions, as needed and determined by management
• Work closely with other teams (HR, Category Management, Finance, Facility contractors, Safety Manager, LiveOps…) to create and implement initiatives.

Requirements
What you will bring to the ride:

• 1-2 years of relevant experience as a shift leader in retail
• Good communicator and motivator
• Problem-solving skill
• Good logical reasoning
• People management skills (team of 5-10)
• Prioritization and execution excellence
• Working knowledge of Six Sigma tools and Lean techniques is preferrable.

What We Offer
We believe driven talent deserves:

• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• Online therapy and wellbeing benefits to ensure your mental well-being.

Application Closing Date
Not Specified.