Palmpay is a pan-African fintech company currently operating in Nigeria, Ghana, Kenya, Uganda and Tanzania and expanding to other markets this year. We’re reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.

We are recruiting to fill the position below:

Job Title: State Coordinator (POS)

Location: Enugu
Job type: Mid Level

Role Overview

• The State Coordinator is responsible for overseeing, coordinating, and driving operational, sales, and performance activities within an assigned state.
• The role ensures effective execution of company policies, achievement of KPIs, team supervision, and alignment with organizational objectives.

Key Responsibilities
Operations & Performance Management

• Coordinate all field operations within the assigned state.
• Ensure timely execution of deployments, policy switches, and other operational directives.
• Monitor daily, weekly, and monthly KPIs and ensure targets are met.
• Track POS deployment, activation, and transaction performance.
• Identify inactive or underperforming agents and drive recovery actions.

Team Supervision & Coordination:

• Supervise and support BDs, Aggregators, and field officers within the state.
• Allocate tasks and territories effectively to optimize performance.
• Conduct regular performance reviews, coaching, and feedback sessions.
• Escalate performance issues in line with company policy where necessary.

Aggregator & Agent Management:

• Onboard, manage, and retain Aggregators and agents within the state.
• Ensure Aggregators comply with company policies and operational standards.
• Drive engagement, training, and activation of Aggregators and agents.
• Resolve escalations relating to Aggregators, agents, and POS devices.

Reporting & Data Management:

• Ensure accurate and timely submission of daily and monthly reports.
• Validate data on live sheets, BI reports, and dashboards.
• Identify discrepancies and work with relevant teams to resolve them.
• Maintain accurate records of POS serial numbers, agent status, and deployments.

Policy Compliance & Implementation:

• Enforce compliance with all company policies, including deployment, policy switch, and performance policies.
• Ensure proper documentation and adherence to internal processes.
• Communicate policy updates clearly to field teams and Aggregators.

Stakeholder Engagement:

• Serve as the key liaison between the state team and Regional/Zonal Management.
• Collaborate with Operations, BI, Aftersales, and HR teams to ensure smooth execution of activities.
• Escalate critical issues promptly and follow through to resolution.

Training & Development:

• Organize and support trainings for Aggregators, agents, and field staff.
• Mentor team members to improve productivity and skill development.
• Promote best practices and continuous improvement within the state.

Risk & Issue Management:

• Proactively identify operational risks and inefficiencies.
• Ensure quick resolution of field challenges and customer complaints.
• Support fraud prevention and compliance initiatives where applicable.

Performance Indicators

• POS deployment and activation rate
• Policy switch conversion rate
• Agent and Aggregator activity levels
• Accuracy and timeliness of reporting
• Team productivity and KPI achievement

Key Competencies & Skills

• Strong leadership and coordination skills
• Excellent communication and reporting ability
• Data-driven decision-making
• Problem-solving and conflict-resolution skills
• Ability to manage multiple tasks under pressure
• High level of integrity and accountability

Application Closing Date
Not Specified