MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Specialist, Roaming – MTN GlobalConnect

Job Identification: 2190
Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 2

Job Description
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)

The position will be accountable to achieve the following objectives:

• Roaming Service Excellence
• Ensure seamless operation of the implemented RVAS for the Roaming Hu
• Liaise with Supplier managed services to deliver and expand the RVAS
• SPOC for All RVAS in the Roaming Hub and Roaming Operation

Role Deliverables

• Ensure the proper functioning of all RVAS implemented at MTN Opcos
• Responsible for monitoring and reporting of all RVAS, to include the coordination with vendor managed services and Client Operator on all aspects related to RVAS.

Role Dependencies

• Client Operator Marketing and Technical teams
• GlobalConnect Market Managers
• GlobalConnect technology & operations teams

Job Requirements (Education, Experience and Competencies)
Education:

•  Bachelor’s Degree in Business or Telecommunications
• English: verbal and written proficiency

Experience:

• 3 or more years’ experience in an MNO roaming operations
• Experience with Microsoft Office, including Word, Excel, and PowerPoint.
• Broad-based knowledge of the mobile telecoms industry within GSMA roaming.
• Experience managing, implementing, and supporting multiple service launches
• Experience with SS7, GPRS, IPX tracing.
• Experience with technical troubleshooting of International Roaming.

Competencies:

• Knowledge of RVAS solutions and implementations.
• Ability to coordinate multiple projects and issues simultaneously
• Excellent communications skills (both verbal and written).
• Intermediate skills with MS Office; i.e. Word, Excel, PPT, and SharePoint
• Technical and commercial knowledge of international Roaming environment
• Able to work effectively with multiple stakeholders in a multi-cultural environment
• A working knowledge of business practices
• Knowledge of risk management (a risk taker who carefully considers risk/reward) and business development
• Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges

Other:

• Ability to adapt to changing requirements of business and staff members
• Excellent Interpersonal skills.

Application Closing Date
1st March, 2023; 13:19