ORÍKÌ Group comprises of a multi-channel spa, farm to skin retail product company and a wholesale & amenity product line for spa’s, hotels, and airlines.

We are recruiting to fill the position below:

Job Title: Spa Manager

Location: Abuja (FCT)
Employment Type: Full-time

Summary

• Spa Manager is responsible for managing the facility, maintaining supplies, ensuring customer satisfaction, keeping records, creating budgets, meeting up to targets, enforcing compliance and ensuring smooth daily operations.

Key Responsibilitie

• Coordinate facility schedules to maximise usage and efficiency.
• Develop and formulate training plans for in spa operational team members as needed/observed
• Ensure that the spa hygiene is up to standard
• Develop and implement marketing strategy for retail services
• Work closely with the HR to enforce compliance of all set down rules and regulations
• Analyse trends and metrics as it concerns spa operations
• Liaise with production team and Admin to ensure all the spa grade products needed are available in a timely manner
• Establish spa budget and financial goals
• Liaise with the Lead therapist to create fun in spa team bonding, training and exposure for operational team members
• Make and submit detailed reports as required
• Inform operational team of job responsibilities, performance expectations, targets, client service standards, or corporate policies and guidelines.
• Overview of daily booking schedule to ensure maximum occupancy rate
• Actively grow revenue and profit lines by ensuring spa supplies are utilised appropriately.

Client Management:

• Ensure that all clients and guest have the best experience and leave refreshed and rejuvenated
• Analyse and interpret the needs of clients and offer appropriate options, suggestions and solutions
• Monthly meetings with the operation team to keep them updated on the necessary changes, standards and developments to ensure maximum client satisfaction
• Reaching out to disgruntled clients to resolve complaints.

Facility Management:

• Carrying out weekly inspections of all ORIKI equipment at the location
• Ensure that every basic equipment in the ORIKI facility is well maintained by conducting proactive maintenance and putting all necessary plans in place to prevent spoilage
• Work closely with management to ensure the functionality of all mechanical, electrical, glass or wooden equipment by arranging regular professional service/maintenance needed for the smooth operations of all ORIKI facilities in a proper and timely manner.
• Analyse the repeat failures across the various facilities and implement a planned preventive maintenance
• Make and submit detailed maintenance reports as required
• Supervise and ensure all renovations across the ORIKI facility.

Key Performance Indicators (KPIs)

• Achieve high facility maintenance and cleanliness ratings
• Customer satisfaction rating
• Compliance with health and safety regulations, with zero reported incidents or accidents
• Reduction in operational expenses.

Ideal Candidate Profile

• BA or BSc Degree in Business Management or a related discipline
• Relevant postgraduate and or professional qualification would be an added advantage.
• Knowledge on cosmetology, skincare and retailing is an added advantage.
• Must possess at least 4 years’ work experience with solid knowledge on how to handle operations in a hospitality industry, Spa
• Ability to organize a daily workload according to priorities
• A team player with leadership skills.
• Excellent interpersonal skills, emotional intelligence and time management.
• Excellent organisational and multitasking abilities.
• Great Budgeting skills
• Excellent communication skills (Verbal & Written).

Salary
N300,000 – N350,000 monthly.

Application Closing Date
Not Specified.