Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner.

We are recruiting to fill the position below:

Job Title: Social Media and Community Manager, Retail Products

Location: Lekki, Lagos
Department: Marketing
Employment Type: Full-Time

About the Role

• As the Social Media and Community Manager for our retail products, your primary focus is to engage, grow and delight our community and audience through social media marketing strategy and implementation.
• Simplified – we simply want you to create fun, engaging, exciting content that will be disseminated to our different audiences digitally.
• All content must take a creative spin on storytelling and be in line with the overall brand messaging and guidelines.

Responsibilities

• Set and implement social media and communication campaigns to align with marketing strategies
• Provide engaging text, image and video content for social media accounts
• Respond to comments and customer queries in a timely manner
• Monitor and report on feedback and online reviews
• Organize and participate in events to build community and boost brand awareness
• Coordinate with Marketing, PR and Communications teams to ensure brand consistency
• Liaise with Development and Sales departments to stay updated on new products and features
• Build relationships with customers, potential customers, industry professionals and journalists
• Stay up-to-date with digital technology trends

Requirements
You’ll be a great fit if you have the following skills:

• B.Sc / BA in Marketing, Communications or similar field is a plus
• Ability to create engaging content
• Hands-on experience with social media management for brands
• Excellent verbal and written communication skills – Strong sense of brand voice
• Ability to think quickly
• Public Relations / Business Development skills
• Reputation Management skills
• Strong copywriting skills
• A sense of humour
• An understanding of conventions and purposes of specific marketing processes and methods
• An understanding of the conventions and ‘best practices’ of specific social media platforms
• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
• Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
• Ability to interpret website traffic and online customer engagement metrics
• Knowledge of online marketing and marketing channels
• Attention to detail and ability to multitask

Application Closing Date
Not Specified.