Zedcrest Capital is a full service capital management firm, with core interests in fixed income securities trading, asset management and proprietary investments.

We are recruiting to fill the position below:

Job Title: SME Business Associate

Location: Lagos
Job type: Full-time
Job function: SME Business Associate

Job Summary

• The SME Business Associate is responsible for sourcing, onboarding, and managing relationships with Small and Medium Enterprise (SME) clients.
• The role focuses on driving business growth through client acquisition, credit support, portfolio management, and ensuring excellent customer experience while adhering to company policies and risk guidelines.

Responsibilities
Business Development & Client Acquisition:

• Identify, source, and onboard eligible SME clients in line with approved target markets.
• Promote and sell SME loan products and related financial solutions.
• Build and maintain strong relationships with SME clients to drive repeat business.

Credit & Documentation Support:

• Support the loan application process by collecting and verifying required documentation.
• Conduct basic client profiling and preliminary credit assessments.
• Liaise with credit and underwriting teams to facilitate loan approvals.

Portfolio & Relationship Management:

• Manage assigned SME portfolio to ensure optimal performance and growth.
• Monitor loan utilization, repayment behaviour, and client compliance.
• Proactively engage clients to address issues that may affect loan performance.

Customer Experience:

• Serve as the primary point of contact for SME clients.
• Resolve client inquiries and complaints promptly and professionally.
• Ensure a positive and seamless customer journey from onboarding to loan disbursement.

Reporting & Compliance:

• Prepare and submit periodic sales, pipeline, and performance reports.
• Ensure strict adherence to company policies, regulatory requirements, and ethical standards.
• Support recovery and collections efforts where required.

Qualifications

• Bachelor’s Degree in Business, Finance, Economics, or related fields.
•  0 – 2 years experience in sales or customer service.

Requirements:

• Strong sales, negotiation, and relationship management skills.
• Good understanding of SME lending and basic credit principles.
• Strong communication, problem-solving, and analytical skills.
• Proficiency in Microsoft Office and CRM/HRIS or loan management systems.

Application Closing Date
Not Specified.