African Development Bank Group (AfDB) – Established in 1964, the African Development Bank is the premier pan-African development institution, promoting economic growth and social progress across the continent. There are 80 member states, including 54 in Africa (Regional Member Countries). The Bank’s development agenda is delivering the financial and technical support for transformative projects that will significantly reduce poverty through inclusive and sustainable economic growth

We are recruiting to fill the position below:

Job Title: Short Term Staff – Senior Billing Management Assistant (Headquarters)

Position Number: 50086516
Location: Abidjan, Côte d’Ivoire
Job Type: Short Term
Position Grade: GS8

The Complex

• The Vice-Presidency, Technology and Corporate Services (TCVP) is responsible for the design, development and delivery of efficient, people-centered, client-oriented, corporate services and information-technology solutions to ensure overall institutional effectiveness in all aspects of the Bank’s corporate services.
• The Complex provides leadership in the formulation and implementation of Bank’s strategies, policies, controls and approaches on organizational information technology systems, software applications, cyber security, IT support and infrastructure systems.
• The Complex is also responsible for the management of the Bank’s real estate assets, institutional procurement, language services and business continuity.

The Hiring Department

• The Corporate Information Technology Services (TCIS) Department’s mission at the Bank is to align the digital strategy and delivery model with the Bank’s business strategy to increase organizational effectiveness by efficiently using emerging technologies and digital transformation.
• Under the leadership of its Senior Director, TCIS is mandated by the Bank to deliver the best IT services for the Bank’s operations to accomplish its mission of spurring sustainable economic development and social progress in its regional member countries, contributing to poverty reduction.
• The Digital workplace Division (TCIS4) is responsible of serving as the “face” of TCIS department and the “one-stop shop” for IT services and provides efficient and effective capability portion of TCIS to ensure clients satisfaction and productivity with service offerings and service levels.
• The Division resolves all incidents and fulfills all service requests related to IT infrastructure and devices used in the Bank for the purpose of increasing efficiency and effectiveness of business clients.
• This enhances customer services, insights and satisfaction with improved quality and response of client requests pertaining to IT infrastructure

The Position

• Short Term Staff – GS8 – Senior Billing Management Assistant

Key Functions
Under the Supervision of the Division Manager, the senior billing management assistant will perform the following:

• Manage the overall Bank’s billing system, this entails receiving invoices from operators and field offices, analyzing and compiling the relevant data for processing.
• Detach individual invoices using Foxit software and distribute them to users for justification and declaration of private calls
• Compile data based on private calls declared by staff and submit it for validation and deduction from their salary.
• Act as the key contact point for issues pertaining to the billing system both from staff and providers.
• Produce monthly reports on the use of communication resources made available to staff
• Administer and manage the staff enrollment platform before any equipment delivery and ensure the traceability of all movements of IT assets at headquarters and in the regions
• Check and ascertain the invoices accuracy prior submission to the billing and administration team for payments.
• Closely monitor the service provided by telecom operators, which offers the bank a world-class quality of service
• Provide effective assistance to staff and ensure that downtime is minimized
• Make a close follow up of the compliance with the contractual clauses governing the mobile telephone service
• Assist and provide technical support and guidance in telephone service delivery
• Identify and assess equipment under warranty or due for replacement, repair, and take proactive actions with the vendor or local service provider
• Supervise and follow up any work undertaken by the service providers within the Bank’s premises.

Competencies (Skills, Experience and Knowledge)

• Hold a minimum of a bachelor’s degree in Computer Science, Information Technology, Telecommunications, Software engineering, accounting, finance or a related field.
• Have a minimum of 6 years of relevant experience in IT support and maintenance services, IT systems administration, Asset management, accounting, financial management and administrative assistance.
• Excellent relationship skills, strong client orientation and good team spirit
• Good written and oral skills in French or English with a good working knowledge of the other language.
• Proof of citizenship or evidence of permanent residency or work authorization in the proposed country of employment.
• Knowledge of Windows 10, Android and IOS.
• Competence in the use of Bank standard software (Word, Excel, PowerPoint and Access). Knowledge of SAP is an added advantage.

Application Closing Date
27th June, 2025.