Workforce Group is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organizational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders.

We are recruiting to fill the position below:

Job Title: IT Service Desk Analyst

Location: Marina, Lagos
Sector: Banking

Job Description

• Provide First level IT support Call prioritization, categorization, escalation/referral, and resolution,
• Weekly report to Unit head on number of Logged, open, and unresolved requests
• Assigning users requests to different workgroup using fresh service
• Resolving IT Issue through phone/ Teams/ email /service desk portal Service desk alongside other first level functions
• Must resolve 35% of all tickets logged against Technology Group

Requirements

• Candidates should possess an HND or Bachelor’s Degree.
• Candidates should be proficient in the use of MS excel, CRM, ITIL and data visualization tools.

Salary
N102,000 Net

Application Closing Date
24th January, 2023.