Flour Mills of Nigeria Plc has been a part of the lives of Nigerians at home and abroad. Our global vision is to be a leading foods company in Africa providing high quality and affordable products in the most convenient ways to consumers through world class brands like Golden Penny Flour, Golden Penny Semovita, Goldenvita, Golden Pasta and Golden Noodles. The Company’s flagship brand, Golden Penny, remains one of the best known and the preferred brands amongst bakers, confectioneries and consumers in Nigeria.

We are recruiting to fill the position below:

Job Title: IT Service Delivery Officer

Location: Nigeria

Purpose of the Job

• To plan and coordinate timely and adequate service delivery of all IT support requests for the company and supported subsidiaries in line with approved organizational information technology policies and procedures.
• In addition to managing a potentially large staff of support agents (in multiple locations, shifts), the service desk officer also monitors operations to make sure tickets are addressed in a timely manner, as well as serving as the service-desk liaison to major business-impacting initiatives.

The Job

• Monitor & Lead operations to ensure that tickets are addressed in a timely manner, as well as serving as the service-desk liaison to major business-impacting initiatives.
• Take accountability for ensuring that business activities go without a hitch, service level agreements (SLAs) are reached, and service desk clients are satisfied with the support they receive.
• Define a set of internal procedures, policies, controls, and operations as well as directing help desk representatives in their adoption and compliance.
• Participate in activities or oversee a small team contributing to project work (major incidents, changes, and releases, DRP, ITSM tool implementation).
• Develop and update a PC setup and maintenance plan in collaboration with the Service Desk Manager.
• Proactively monitor operational performance and diagnose system issues that affect end users, then take the necessary steps to resolve them.
• Collaborate with internal departments and external service providers to ensure that escalated incidents or service requests are resolved as soon as possible.
• Ensure various types of information are communicated to users through the appropriate channel(s).
• Monitor and ensure client systems are updated with current patches, Anti-Virus definition and approved other end user compliance metrics (defined periodic reports may be required.

Qualifications

• B.Sc in Computer Science or related course
• IT Information Library (ITIL) Intermedia, Security & Network Certification is an added advantage.

Experience:

• 3 years’ experience in related field.

The Person Must:

• Have excellent verbal and written communication skills.
• Possess analytical and problem-solving abilities.
• Have excellent customer service skills.
• Have the ability to clearly and confidently communicate IT solutions to end users.
• Pay keen attention to details and be highly organized.

Application Closing Date
Not Specified.