Fine Brothers Limited is the consumer’s first choice source for Mobile Phones, Tablets, PCs, Laptops, Quality Electronics and Inverter / Solar Power Systems and accessories. Fine Brothers Limited takes the lead in customer service innovations. All sales are supported with after-sales support, Warranty, Repairs and Services. We provide quality products and services throughout our outlets across Nigeria. We have gone beyond the shores of Enugu with sales outlets across Nigeria. The company has displayed a long track of integrity, customer satisfaction and professionalism. We offer an exciting and challenging work environment for individuals to reach their career goals.

We are recruiting to fill the position below:

Job Title: Service Centre Manager

Location: Enugu
Employment Type: Full-time

Job Description / Responsibilities

• Oversea daily operational activities on pending jobs. Monitor equipment inventory and place orders when necessary
• Monitor expenses and control the budget for maintenance
• Manage relationships with contractors and service providers
• Keep maintenance logs and report on daily activities
• Allocation of jobs to the technicians, front desk officers and other staff and monitoring their activities.
• Review of daily working report with team and taking corrective measures.
• Coordination with spare parts officers the placing of parts orders & tracking.
• Ensure quality service delivery with minimum recurrent repair.
• Reduction of customer escalations.
• Daily monitoring of technician productivity.
• Weekly budget preparation for service operations & approval from service manager.
• Preparation of spare part failure report and sharing same to service manager.
• Ensuring adequate spares availability at the SVCs (Safety stock planning and execution).
• Responsible for improving service centre hygiene and compliance to service standards (Job cards, processes, policies).
• Participating in monthly/quarterly spare parts counting and labelling activity.
• Ensuring service cost reduction through proper inventory control method.
• Technical skill monitoring and productivity improvement, e.t.c.

Education / Skills

• Minimum of HND / B.Sc in Electrical / Electronic Engineering, Computer Science Engineering or any other relevant discipline.
• Minimum of 2 years in Technical Supervisory role
• Knowledge of Microsoft suite-Excel, word & PowerPoint.
• Reporting and presentation skill
• Ability to think outside box
• Attention to details
• Communication skill
• Customer relationship management.

Other requirements:

• Must have completed NYSC.
• Should not be above 35 years of age.

Application Closing Date
27th June, 2024.