IHS Towers is the largest independent mobile telecommunications infrastructure provider in Europe, Africa and the Middle East. Founded in 2001, IHS provides services across the full tower value chain – colocation on owned towers, deployment and managed services. Today IHS Towers has operations in Nigeria, Cameroon, Côte d’Ivoire, Zambia and Rwanda. Following the recent acquisitions of MTN and Etisalat’s tower portfolios in Nigeria, IHS owns over 23,300 towers in Africa.

We are recruiting to fill the position below:

Job Title: Senior Manager, Field Control & Network Services

Location: Lagos
Job type: Full-time
Department: Operations
Employee Type: Permanent

Job Purpose

• Ensure technical audits are executed across all operational sites to identify, report, and resolve active and passive faults.

Key Responsibilities

• Develop and guide implementation of the work unit’s strategies, providing leadership and direction in setting routine and non-routine schedules for team-members and ensuring ongoing evaluation of reports, policies, processes, and work procedures.
• Provide inputs for the function’s budgeting and control activities.
• Collaborate with Operations, key customers, and customers’ active infrastructure vendors on initiatives to drive improvements in network performance.
• Trigger reviews of diesel allocation schedules across affected sites to eliminate waste.
• Lead continuous search for improved alternatives to boost service delivery and efficiency to customers, including proper load dimensioning and authentication per customer.
• Develop operational roadmap and long-term plan for the team, covering site audits, territorial uplifts, and network performance.
• Review and approve reports on all audited/ retrofitted sites within the company’s tower portfolio.
• Lead execution of special projects assigned to the team in relation to performance improvement initiatives.
• Ensure continuous improvement of processes and procedures to foster efficiency and optimal service delivery to customers.
• Develop and sustain a knowledge transfer program within the team.
• Oversee effective management of all second-level site performance issues.
• Work with leaders of other accountable teams across the business to effectively manage and address issues which may interfere with completion of projects and tasks assigned to the team, including but not limited to communal unrest, security and movement restrictions, crime (vandalism, theft), regulatory concerns, strike actions, fraud, etc.
• Promote communication among colleagues to drive information flow and curb problems that may arise.
• Prepare and submit reports to the Director, Business Decision Support.
• Manage relationships with partners and vendors.
• Perform other tasks, duties and responsibilities as assigned by the Director, Business Decision Support.

Qualifications & Experience Required

• Bachelor’s degree/ HND in Electrical & Electronics Engineering, Computer Science, Mechanical Engineering, or any related discipline.
• Masters in Telecommunications or professional certification in Project Management, e.g. PMP or Prince2, will be an asset.
• Minimum of +14 years’ experience in the telecoms industry with demonstrable network operations, quality assurance, technical audit, and vendor management experience.

Job-Specific Competencies:
Functional:

• Network Performance Analysis & Reporting
• Project Performance & Control
• Site/ Infrastructure Audit
• Quality Assurance
• Knowledge of Active Systems – Radio, Tx
• Knowledge of Passive Infrastructure – Power Systems & Equipment, Cooling, AC & DC environment
• Business Communication

Behavioural:

• Collaboration & Teamwork

Salary

• Competitive Compensation
• Competitive Health Insurance (Employee + Spouse + 4 children).
• Paid time off
• Opportunity to work with a talented and innovative team in a dynamic industry.
• Potential for professional growth and career advancement within a growing technology company.

Application Closing Date
Not Specified.