Khenpro Global Services is a human capital organization based in Lagos, Nigeria. We provide human resources services to various clients in different sectors. Our Recruitment and Outsourcing Services have helped improve the efficiency and effectiveness of our clients’ service delivery. Our main focus is to enhance client organizations by providing quality services on various aspects of their human resources, allowing the organization to focus on its core issues.

We are recruiting to fill the position below:

Job Title: Senior Human Resources Business Partner

Location: Lagos
Employment Type: Full-time

Job Summary

• The Senior HRBP will act as a strategic partner to business leaders across the QSR operations, driving the people agenda to support business objectives.
• This role will focus on workforce planning, talent management, performance optimization, employee engagement, and change management while ensuring compliance with labour laws and company policies.
• The Senior HRBP will be instrumental in developing and sustaining a high-performance, customer-focused culture across multiple outlets.

Key Responsibilities
Strategic HR Partnership:

• Partner with senior management to design and execute HR strategies aligned with business growth plans in the QSR sector.
• Translate business objectives into HR deliverables, ensuring talent readiness for expansion and operational excellence.
• Support leadership in driving organizational culture, values, and behaviours.

Talent Acquisition & Management:

• Oversee recruitment and onboarding of restaurant managers, supervisory staff, and key support functions.
• Develop talent pipelines for critical roles to meet rapid expansion needs.
• Lead succession planning initiatives and career development programs.

Employee Engagement & Retention:

• Drive engagement strategies tailored to front-line and managerial staff.
• Monitor employee satisfaction and turnover rates, implementing retention initiatives.
• Foster a culture of open communication, recognition, and continuous feedback.

Performance & Capability Development:

• Implement performance management processes to ensure accountability and high performance.
• Identify training needs and oversee learning interventions for leadership, operational, and service staff.
• Coach managers on people leadership skills and handling employee relations matters effectively.

Employee Relations & Compliance:

• Serve as a trusted advisor for conflict resolution, disciplinary actions, and grievance handling.
• Ensure compliance with local labour laws, health and safety standards, and company HR policies.
• Maintain HR records and ensure audit readiness.

HR Analytics & Reporting:

• Provide insights using HR metrics (turnover, absenteeism, recruitment KPIs, etc.) to guide decision-making.
• Use data to forecast workforce needs and optimize staff deployment.

Key Requirements
Education & Experience:

• Bachelor’s degree in Human Resources, Business Administration, or related field (HR certification is an advantage).
• 7–10 years HR experience, with at least 3 years in a Senior HRBP role in the QSR, Retail, FMCG, or hospitality sector.
• Proven experience managing multi-location operations.

Skills & Competencies:

• Strong business acumen with the ability to align HR strategies with commercial objectives.
• Exceptional interpersonal and stakeholder management skills.
• Excellent knowledge of labour laws and HR best practices.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to work in a fast-paced, high-pressure environment.

Application Closing Date
30th September, 2025.