WorQulture – Our client, a reputable beauty hub located in Lekki Phase 1, Lagos State, is recruiting to fill the position below:

Job Title: Salon Operations Manager

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Description

• The Salon operations manager will be responsible for coordinating and overseeing the day-to-day running of the business, supervising staff and ensuring excellent customer experience.

Duties and Responsibilities

• Actively follow up with staff to ensure provision of quality services at every point. And ensuring customers are satisfied with services rendered
• Oversee staff welfare (Birthdays, Leave, Induction, staff files, etc.)
• Supervise cleaners to ensure cleanliness of the salon at every time of the day
• Manage correspondences and appointment via phones, Whatsapp, and email etc,
• Ensure staff actively carry out their roles and comply with organizational policies
• Keep records of all operating expenditure and ensure the smooth running of the salon, payment of utility bills & taxes
• Prepare and send accurate daily reports to the management
• Conduct research on industry-related topics & suggest new ways to promote company offerings
• Update customers information and database, identify customers’ needs, make relevant recommendations.
• Daily quality control checks on newly produced inventory & newly produced stock
• Managing inventory and maintaining the optimal reorder level.
• Ensure social media handles are updated, edit and proofread contents/videos before posting on social media account
• Receive and resolve customer complaints in a professional manner
• Handle transactions, cash register, expenditures, keep updated record of costs and revenue
• Perform other administrative tasks as may be required.

Qualifications and Experience

• Minimum of HND / B.Sc / B.A from a reputable and accredited institution.
• Minimum of 2 years managerial/operations experience in a the retail, fashion and beauty industry.

Skills and Requirements:

• Proficiency in the use of Microsoft office tools especially Word and Excel
• Must reside within close proximity to Lekki Phase 1
• Friendly and calm personality
• Knowledge of principles and processes for providing outstanding customer service
• Leadership and Supervisory skills and ability to manage situations within the company
• Excellent interpersonal and customer service skills
• Fluent in English with excellent writing,and communication skills
• Highly organised, tech savvy and possess excellent time-management skills
• Proactive and smart personality
• Good knowledge of record-keeping.

Application Closing Date
3rd October, 2022.