PayU is a leading financial services provider in global growth markets. We deliver innovative technology that enables billions of people and millions of merchants to buy and sell online. Our local operations span 17 markets across Asia, Central and Eastern Europe, Latin America, the Middle East and Africa. As a leading online payment service provider, we deploy more than 300 payment methods and PCI certified platforms to process approximately 1.2 million payments every single day. We also specialise in innovative consumer and small business products that improve access to credit and banking services in markets that are underserved by traditional financial services providers.

We are recruiting to fill the position below:

Job Title: Sales Engineer

Location: Lagos
Job type: Full time

Job Summary

• The Sales Engineer will support local, regional, and global merchants in integrating with the Magellan platform and the Global PayU Enterprise.
• This role spans the entire merchant onboarding lifecycle, including pre-sales consultation, integration support, and post-sales assistance.
• It requires the ability to prioritize business needs effectively while providing technical expertise and ensuring a seamless experience for merchants. A proactive approach is essential to delivering exceptional support and service.

Responsibilities
What you the Sales Engineer be doing:

• Integration support – working closely with the merchant to ensure they are fully integrated into the PayU platforms.
• Provide API support and technical issue resolutions – these can be resolved on various channels including MS team calls, face to face discussions ( if required)  and via relevant tools/
• Ensure merchant queries are resolved within SLA  timeously
• Take ownership of incidents, requests and problems until cases are resolved during the integration process)
• Create technical documentation to support teams internally as well as merchants
• Create seamless process to ensure effective support and integration on PayU Platforms
• Monitor merchants transactional processing during the integration process using SQL queries
• Supporting Pre-sales and demos for local Multichannel project, local Magellan Integtration and PayU enterprise

Requirements
What are we looking for?

• Must be technically strong – have development background ( Java preferable)
• Must be able to use, understand and debug api calls using postman and debugging tools
• 3-5 years experience as a Technical Support Specialist or Integration Specialist
• Must have experience in: Using Postman or similar tools, Project Management, API calls and logs, SQL experience is  MUST, Knowledge in the payments industry
• Must have developed soft skills like information analysis, ownership, empowerment oriented to client and for learning the internal products and services.

Application Closing Date
Not Specified.