VTP Associates and Universal Concept Limited is a consulting firm borne from synergy of diverse professional partners with various business perspectives. We proffer holistic, efficient, and effective solutions to our clients. The qualitative solutions we provide are clear results of our thorough and standard operational procedures which are practical.

We are recruiting to fill the position below:

Job Title: Sales / Customer Service Representative

Location: Oshogbo, Osun
Employment Type: Full-time

Job Description

• We are looking for a seasoned Sales and Customer-oriented service representative. I-World’s Sales/Customer Service Representative will act a s a liaison officer, business support officer, provide services information, answer questions, and resolve any emerging problems that our customer accounts might face with a taste of professionalism, accuracy and efficiency.
• I-World’s Sales/Customer Service Representative are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative.
• They love to talk and understand the value of good communication skills. They put themselves in their customers’ shoes and advocate for them when necessary.

Job Functions

• Customer engagement: daily engage customers in all region to evaluate their satisfaction
• Business support: generate sales leads, book sales appointments through cold calling
• Customer service: attend to walk-in customers, handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Office Administration: oversee the office administration and daily operations
• Secretary: provide secretarial activities for the Osogbo branch
• Meet customer service team sales targets and call handling quotas
• Handle petty cash, book keeping and document filing
• Give daily report of all expenses and make requests for reimbursement.
• Assist with overall staff administration for Osogbo branch.

Job Requirements

• Must have a post NYSC B.Sc. or HND certificate
• Excellent communication and presentation skills
• Proven sales and customer support experience
• Ability to multi-task, prioritize, and manage time effectively
• Warm, courteous and engaging personality
• Adept at use of Microsoft Office Suite.
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills in person and over the phone.

Salary
N480,000 – N600,000 / month.

Application Closing Date
24th December, 2022.