Danish Refugee Council (DRC) is a Danish international non-governmental organisation, which promotes and supports durable solutions to the problems faced by refugees and internally displaced people all over the world. DRC is present in more than 30 conflict territories around the world assisting displaced people with shelter, food, income-generating activities, and a wide range of other assistance. It is of utmost importance for DRC to work in compliance with the DRC Accountability and Quality Management system and national legislations. Smooth, reliable and effective operational systems are preconditions for DRC to maintain its position as a trustworthy and reliable partner for our donors and an accountable organisation towards our beneficiaries.

We are recruiting to fill position below:

Job Title: Room Service Staff (Waiter & Waitress)

Location: Port Harcourt, Rivers

Job Summary

• The room service staff is responsible for delivering exceptional in-room dining experiences to our hotel guests, taking orders, serving meals, and ensuring guest satisfaction with food and beverage services.
• This role requires attention to detail, excellent customer service skills, and ability to work efficiently in a fast-paced environment while maintaining high standards of hospitality.

Main Duties

• Take accurate food and beverage orders from guests via telephone or in-person.
• Deliver orders promptly and professionally to guest rooms and suites.
• Set up in-room dining presentations with appropriate tableware and accessories.
• Explain menu items, specials, and make recommendations to guests.
• Handle special dietary requirements and food allergies with care and attention.
• Maintain cleanliness and organization of room service equipment and trolleys.
• Collect used dishes, glassware, and utensils from guest rooms.
• Process payment transactions and maintain accurate order records.
• Coordinate with kitchen staff to ensure timely preparation and delivery.
• Handle guest complaints and special requests professionally.
• Maintain knowledge of hotel facilities, services, and local attractions.
• Ensure compliance with food safety and hygiene standards.
• Stock and maintain room service stations and equipment.
• Assist with banquet and event service when required.

Requirements

• Senior Secondary School Certificate (SSCE) minimum
• Minimum of 3 years experience in food and beverage service or hospitality
• Excellent customer service and communication skills
• Physical fitness and ability to carry trays and equipment
• Knowledge of food safety and hygiene practices
• Professional appearance and grooming standards
• Ability to work flexible hours including early mornings, evenings, and weekends
• Basic knowledge of food and beverage preparation and presentation
• Multilingual abilities preferred
• Teamwork and collaboration skills.

Application Closing Date
Not Specified.